National Field Technical Support Manager

Rank Group; United Kingdom; A distancia; GBP 70.000 - 90.000; Jornada completa

Descripción de la vacante

Grosvenor Casinos is seeking a Projects Technical Support Manager to lead a field-based team, ensuring incidents are resolved quickly and service levels are achieved across a national estate in the UK.

The role combines operational management, technical expertise and continuous improvement to drive service excellence, safety and asset standards in a fast-paced hospitality environment.

Formación

• Experience managing field-based technical teams and performance management.
• Background in technical maintenance, field service, or service operations.
• Experience delivering technical projects, upgrades, or improvements.
• Ability to work independently and contribute to a team culture.
• Willingness to travel extensively across the UK.

Responsabilidades

• Lead the delivery of technical support services across Grosvenor Casino venues and manage incidents and service levels.
• Coach and develop field support technicians; plan rosters and allocate resources.
• Plan maintenance, installations and support to minimise disruption and maximise performance.
• Ensure all technical work complies with safety, policies and asset standards.
• Monitor service performance, report trends and drive improvements in quality and cost control.
• Build relationships with venue teams, suppliers and partners to support priorities and change.
• Support projects, upgrades and new installations with standardisation and continuous improvement.
• Provide leadership during incidents and escalations to resolve issues quickly.

Conocimientos

Field team leadership

Performance management

Coaching & development

Resource planning

Incident & escalation management

Descripción del empleo

Grosvenor Casinos is seeking a Projects Technical Support Manager to lead a field-based team, ensuring incidents are resolved quickly and service levels are achieved across a national estate in the UK.

The role combines operational management, technical expertise and continuous improvement to drive service excellence, safety and asset standards in a fast-paced hospitality environment.