National Field Technical Support Manager

Rank Group; England; Remote; GBP 55,000 - 75,000; Full time

Job summary

Grosvenor Casinos is seeking a Projects Technical Support Manager to lead a multi-site technical team across the UK. You will ensure incidents are resolved quickly, manage installations and drive service standards across venues.

This hands-on leadership role combines operational management with technical expertise and continuous improvement to deliver reliable infrastructure and excellent customer service throughout the business.

Qualifications

• Experience managing field-based technical teams and coaching performance.
• Proven track record in technical maintenance, field service or installations.
• Experience leading technical projects and service improvements.
• Able to work autonomously and collaborate cross-functionally.
• Willingness to travel nationwide across the UK.

Responsibilities

• Lead delivery of technical support services across Grosvenor Casino venues.
• Coach and develop Field Support Technicians, including performance management.
• Plan and coordinate maintenance, installations and support activities.
• Ensure safety and compliance with policies and asset standards.
• Monitor service performance and produce reports for improvements.
• Build relationships with venue teams, suppliers and partners.
• Support technical projects and standardisation across the support function.
• Provide leadership during incidents and escalations.

Skills

Field-based leadership

Team management

Operations management

Technical leadership

Travel UK

Job description

Grosvenor Casinos is seeking a Projects Technical Support Manager to lead a multi-site technical team across the UK. You will ensure incidents are resolved quickly, manage installations and drive service standards across venues.

This hands-on leadership role combines operational management with technical expertise and continuous improvement to deliver reliable infrastructure and excellent customer service throughout the business.