Casino Manager

Rank Group; Cardiff; On-site; GBP 40,000 - 70,000; Full time

Job summary

Grosvenor Casino seeks a capable Casino Manager to own the venue operation during shifts, working with the wider management team to deliver a safe, exciting and commercially successful gaming venue.

You will drive performance on the gaming floor, coach your team, and ensure high standards of service, Safer Gambling practices and compliance with UK gaming legislation.

Qualifications

• Experience in running a casino operation and leadership of a shift-based team.
• Strong knowledge of UK casino gaming and applicable legislation.
• Customer-first mindset with ability to inspire teams to deliver great experiences.

Responsibilities

• Lead from the front, taking responsibility for the overall club operation during your shift.
• Create a fair, professional, engaging and memorable gaming experience for customers.
• Drive performance on the gaming floor focusing on occupancy, margins, availability and dwell time.
• Coach and develop your team to build technical knowledge and customer interaction skills.
• Build a multi-skilled team that can adapt quickly to demand changes.
• Ensure the gaming floor, equipment and team are presented to the highest standards.
• Handle customer queries and gaming disputes confidently and fairly.
• Uphold Safer Gambling, comply with security standards and UK gaming legislation.

Skills

UK casino gaming

Gaming legislation

Sales & yield

Live & electronic gaming

People leadership

Customer hosting

Job description

What you’ll be doing

As Casino Manager, you’ll take ownership of the casino operation during your shifts, working closely with the wider management team to deliver a safe, exciting and commercially successful venue.

You’ll:

• Lead from the front, taking responsibility for the overall club operation during your shift on behalf of the General Manager and Operations Manager.
• Put our customers at the heart of everything you do, creating a fair, professional, engaging and memorable gaming experience.
• Drive performance across the gaming floor, focusing on key success measures including occupancy, margins, availability and dwell time.
• Coach and develop your team, building their technical knowledge, customer interaction skills and confidence.
• Build a multi-skilled and flexible team that can adapt quickly to changing customer demand.
• Ensure the gaming floor, equipment and team are presented to the highest standards.
• Take ownership of customer queries and gaming disputes, resolving them confidently, professionally and fairly.
• Ensure the highest standards of Safer Gambling, compliance and security, operating in line with UK gaming legislation and internal policies.

What will make you a great fit?

You’ll already have casino management experience and know what it takes to run a successful gaming operation.

You’ll also bring:

• Strong knowledge of UK casino gaming and gaming legislation.
• Proven experience of driving commercial performance, sales and yield.
• Excellent knowledge across live gaming, electronic gaming and customer hosting.
• A strong understanding of Safer Gambling and how to create an environment where customers can enjoy gaming safely.
• A genuinely customer-first mindset, with the ability to inspire your team to deliver fantastic experiences.
• Confident leadership skills and the ability to get the best from a diverse team.
• Strong coaching and people-development skills.

Why Grosvenor?

This is an opportunity to take a leading role in an exciting, fast-paced casino environment where people, customers and performance all matter.

If you’re a passionate casino leader who knows how to bring out the best in people, create brilliant customer experiences and deliver strong commercial results, we’d love to hear from you.