Operations Manager

Rank Group; Manchester; On-site; GBP 42,000 - 56,000; Full time

Job summary

Rank Group is seeking an Operations Manager to oversee all casino gaming activities, including table, electronic, and poker, ensuring compliance with regulatory requirements and a seamless guest experience.

You will partner with the General Manager to drive business growth, elevate customer excitement, and maintain the highest standards of service in a 24/7 casino environment. Strong leadership and regulatory knowledge are essential.

Qualifications

• Experience managing casino operations across table, electronic, and poker games.
• Excellent knowledge of UK gaming activities and regulatory requirements.
• Proven track record of achieving sales and yield targets.
• PML Licence holder.
• Ability to lead a team and communicate standards and targets.
• People-focused with passion for delivering first-class customer experiences.
• Demonstrated ability to model company values and correct behaviours.
• Experience conducting/recording EDD and RG conversations with customers.

Responsibilities

• Oversee all gaming activities within the casino to ensure efficiency and regulatory compliance.
• Collaborate with the General Manager to implement the Grosvenor Business Plan and drive growth.
• Lead and develop the casino team to maintain high service standards and exceptional guest experiences.

Skills

Casino management

UK gaming knowledge

Sales targets achievement

PML Licence

Team leadership

Customer service oriented

Regulatory compliance

Company values & behaviours

EDD and RG conversations

Job description

As a Operations Manager, you’ll play a crucial role in ensuring the seamless flow of gaming excitement.

You’ll oversee all gaming activities within the casino, including table gaming, electronic gaming, and poker, ensuring each area operates effectively, efficiently, and in accordance with regulatory requirements.

Collaborating with the General Manager, you’ll contribute to bringing the Grosvenor Business Plan to life, focusing on enhancing customer excitement, driving business growth, and maintaining an exceptional casino experience for our customers.

Your leadership will be instrumental in fostering a culture of excellence among your team, promoting high standards of customer service, and innovating gaming operations that excite and entertain guests.

Skills & Experience Needed:

• Have previous casino management experience, an excellent knowledge of all UK gaming activities and proven success in achieving sales and yield targets.
• Hold a current PML Licence.
• Have a proven track record and ability to lead a team of people and communicate the standards and targets for a successful casino.
• Be people focused with a passion for delivering first class customer experiences.
• Be able to demonstrate the company values and correct behaviours that will support driving our mission to be the most loved Casinos in the UK.
• Have proven experience conducting/recording EDD and RG conversations with customers, ensuring compliance with all regulatory and legislative requirements.

Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends.

Candidates must be 18 years of age or older and have the legal right to work in the UK.