Casino Manager

Grosvenor Casinos; Birmingham; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Team incentives

Induction and ongoing training

Career progression within GrosvenorCas

Supportive, energetic work environment

Job summary

Grosvenor Casinos in the UK is seeking a Casino Manager to lead the smooth running of all gaming activity across the venue.

You will create a safe, professional and engaging environment, align with guest expectations, and drive high standards on the gaming floor while leading a diverse team.

Join a vibrant, high-energy team with clear progression opportunities and comprehensive induction, while embracing responsible play and operational excellence within The Rank Group family.

Qualifications

• Extensive UK casino management experience across slots, tables and performance drivers.
• Holds a valid Personal Management Licence (PML).
• Strong customer focus with ability to tailor guest experiences.
• Keeps gaming floor running smoothly with reliable operations.
• Clear and consistent leadership and communication across teams.
• Adaptable to a changing, fast-paced casino environment.
• Promotes safer gambling and responsible play.
• Leads diverse teams with inclusive leadership.

Responsibilities

• Oversee all gaming activity across the venue ensuring safety and compliance.
• Lead and develop frontline teams to deliver engaging guest experiences.
• Monitor floor performance and optimize operations during shifts.
• Collaborate with security, surveillance and compliance teams.

Skills

Casino Management

PML License

Customer Focus

Operational Delivery

Communication

Adaptability

Safer Gambling

Inclusive Leadership

Job description

At Grosvenor Casinos, we don’t just offer a place to work - we offer a place to belong.

For decades, Grosvenor Casinos has been the leading name in UK casinos, known for iconic venues and unrivalled experiences. Our casinos are vibrant, welcoming spaces where players come together to play with purpose, relax with friends, and enjoy brilliant food, drink, and entertainment. And above all, they come for the that exhilarating feeling where anything can happen.

Grosvenor Casinos sit at the heart of communities across the UK, and our ambition is clear - to become the UK’s most loved casinos. It’s our people who bring that ambition to life - setting the tone on the casino floor, creating energy and delivering breathtaking moments that keep guests coming back.

We’re building something special at Grosvenor Casinos. Join us and be part of it.

As a Casino Manager, you’ll lead the smooth running of all gaming activity across the venue.

Your role is key in creating a safe, professional and engaging environment, tailored to each guest. You’ll understand what different players want and ensure their experience not only meets expectations, but stands out.

By keeping standards high and the atmosphere welcoming, you’ll ensure the gaming floor runs efficiently and every guest leaves having had a great time.

Skills & Experience Needed

• Casino Expertise: Strong UK casino management experience with a broad understanding of slots, tables and performance drivers.
• Licensed Leader: Holds a valid Personal Management Licence (PML).
• Customer Focus: Understands player expectations and delivers a safe, engaging experience.
• Operational Delivery: Keeps the gaming floor running smoothly and efficiently.
• Communication: Clear, open and consistent in how you lead and engage teams.
• Adaptability: Comfortable working in a changing environment.
• Safer Gambling: Promotes and supports responsible play.
• Inclusive Leadership: Builds supportive, high-performing teams.

Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends.

Candidates must be 18 years of age or older and have the legal right to work in the UK

Why Join Us?

As a part of The Rank Group, Grosvenor Casinos combines a vibrant, premium casino experience with outstanding benefits and exciting career progression within a leading leisure brand.

• Rewards that keep the excitement going - From team incentives and competitions to everyday perks, we make sure your effort is recognised and rewarded.
• A strong start that sets you up to win - Our induction gives you the confidence, knowledge and support you need to hit the ground running, with ongoing learning to keep building your skills.
• Work with energy and variety - No two days are the same. You’ll help to shape how we do things, and make a real impact by bringing ideas to life and playing a key role in what matters.
• High standards, achieved together - We set the bar high and support each other to reach it - but we do it as a team, not in competition. Because when one of us wins, we all do.
• Room to grow and move forward - Whether you’re starting out or ready for your next step, we’ll support your development and open up opportunities to progress within Grosvenor Casinos and The Rank Group.

We’re for Everyone

If you’re looking for a role with energy and variety and want to be part of a team that values passion, performance and care - we’d love to hear from you.

At Grosvenor Casinos and The Rank Group, we celebrate individuality and welcome applications from all backgrounds. If you need adjustments at any stage of the process, just let us know.

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