National Field Operations Director

Page Executive; England; On-site; Confidential; Full time

Benefits offered by this job

Company car

Performance-based bonus

Job summary

Page Executive is seeking a proven operational leader to head a national field-based engineering and service operation. You will develop and execute the operational strategy to support growth, drive productivity and improve customer outcomes, with visibility across the Group.

This high-impact role requires shaping performance, building a high-performing leadership team, and partnering with commercial and senior leaders to enhance profitability and contract delivery across multi-site operations.

Qualifications

• Proven success in a Director or senior operational leadership role within facilities management, engineering services, technical services or a comparable field-based environment.
• Track record of leading complex, multi-site customer based operations and delivering sustained improvements in performance, productivity and customer outcomes.
• Strong commercial acumen with experience improving profitability, operational efficiency and contract performance.
• Demonstrable success leading operational transformation, continuous improvement and organisational change programmes.
• Strategic in approach but highly action-oriented, with a reputation for turning plans into measurable results.
• Experienced in building, developing and leading high-performing operational teams.
• Strong understanding of workforce planning, resource optimisation and service delivery excellence.
• Data-driven and comfortable using KPIs, insight and operational metrics to drive decision-making and accountability.

Responsibilities

• Lead a national field-based engineering and service operation, ensuring safe, efficient and customer-focused delivery.
• Develop and execute the operational strategy required to support growth and improve business performance.
• Drive measurable improvements in productivity, utilisation, service quality and customer satisfaction.
• Lead operational performance through clear accountability, robust KPIs and disciplined execution.
• Challenge existing processes and ways of working, delivering sustainable improvements across the operation.
• Build, coach and develop a high-performing leadership team capable of supporting future growth.
• Partner with commercial and senior leadership colleagues to improve contract performance, profitability and customer outcomes.
• Use operational data and insight to identify opportunities, solve problems and accelerate performance improvement.
• Maintain a visible presence across the operation, engaging teams and ensuring plans translate into results on the ground.
• Create the operational capability, infrastructure and culture required to support the next phase of growth.

Skills

Operational leadership

Multi-site management

Change management

Data-driven decisions

KPIs & metrics

Job description

Page Executive is seeking a proven operational leader to head a national field-based engineering and service operation. You will develop and execute the operational strategy to support growth, drive productivity and improve customer outcomes, with visibility across the Group.

This high-impact role requires shaping performance, building a high-performing leadership team, and partnering with commercial and senior leaders to enhance profitability and contract delivery across multi-site operations.