Control Centre Operative

Clearway Group UK; Hull and East Yorkshire; Vor Ort; GBP 25.000 - 31.000; Vollzeit

Benefits dieser Stelle

SIA licence funded

Overtime opportunities

Benefits package

Zusammenfassung

Clearway Technology in the United Kingdom is seeking a Control Room Operative to monitor CCTV, intruder and fire alarms, respond to incidents and provide excellent customer service. No prior experience is required as comprehensive training and support are provided.

The role operates on a 4 days on, 4 days off, 12‑hour shift pattern (6am–6pm and 6pm–6am) with overtime opportunities. All offers are subject to satisfactory references and BS7858 security screening; a valid SIA CCTV licence is

Qualifikationen

• GCSE or equivalent qualifications are preferred.
• SIA CCTV Licence is mandatory and funded by Clearway Technology for successful candidates.
• Security clearance checks are a mandatory requirement.

Aufgaben

• Proactively monitor CCTV, intruder and fire alarms and respond appropriately.
• Answer incoming phone calls with professionalism.
• Provide excellent customer service to clients.
• Produce accurate reports as required.

Kenntnisse

Customer service

Computer literacy

Teamwork

Flexibility

Security clearance

Communication (English)

Attention to detail

Willingness to learn

SIA CCTV Licence

Ausbildung

GCSE or equivalent

Jobbeschreibung

Clearway Technology is a leading NSI Gold Accredited monitoring centre, dedicated to providing top-tier security services. We are currently expanding our team and are looking for dynamic individual to join us as Control Room Operative.

No experience necessary: Clearway Technology are committed to providing the necessary training and support to help you excel in your role.

Working Hours: 4 days on, 4 days off - 12-hour shifts comprising of both days and nights from 6 am to 6 pm and 6 pm to 6 am on a 4 on 4 off rotational basis. Overtime opportunities are also available.

Purpose of the Role

You will play a crucial role in our state-of-the-art monitoring centre. You will be responsible for monitoring and responding to security alarms and incidents, ensuring the safety and security of our clients' assets and properties, along with answering incoming phone calls and providing excellent customer service.

Key Responsibilities

Responsibilities include but are not limited to:

• Proactive Monitoring: Actively monitor incoming CCTV, Intruder, and Fire Alarms to ensure timely and appropriate responses.
• Answering Incoming Phone Calls: Handle incoming phone calls with professionalism and efficiency.
• Providing excellent customer service to clients.
• Produce accurate reports as required.

Key Skills, Qualifications and Experience

Good Customer Service Skills: Demonstrated ability to provide excellent customer service, including clear communication and problem-solving skills.

• Computer Literacy: A solid working understanding of computers and the ability to navigate relevant software and systems.
• Teamwork: Strong teamwork skills, including the ability to collaborate effectively with colleagues.
• Flexibility: Willingness and flexibility to work nights, days, and weekends as per the roster.
• Security Clearance: Successful completion of a security clearance check is a mandatory requirement.
• Education: GCSE or equivalent qualifications are preferred.
• Continuous Learning: Willingness to learn and adapt to new technologies.
• Valid SIA Public Space Surveillance Licence (CCTV): A valid CCTV SIA licence is required for this role. Clearway Technology will fund the course and licence fees for successful candidates.
• Be fluent in spoken and written English.
• Excellent attention to detail and observation skills.

Offers of employment will be subject to satisfactory references and pre-employment security screening checks to BS7858.

• Salary: £28,086pa + benefits
• Fixed-term contract: one year
• Working Hours: 4 days on, 4 days off - 12-hour shifts comprising of both days and nights from 6 am to 6 pm and 6 pm to 6 am on a 4 on 4 off rotational basis. Overtime opportunities are also available.