NCC Operator: Control Room Monitoring & Incident Response

Pivotal Sec Plus; Stoke-on-Trent; Sur place; GBP 15 000 - 22 000; Plein temps

Avantages offerts par ce poste

Paid training

Full-time role

Bank holidays

Pension scheme

On-site parking

Overtime available

Career development

Résumé du poste

Pivotal Sec Plus in Stoke-on-Trent is seeking a reliable NCC Operator for our Head Office. You will monitor alarms and CCTV, coordinate responses and support site teams to keep client sites secure.

Full training provided, rotating 4x12-hour shifts (48 hours per week), pay £13.46 per hour, 23 days annual leave, pension, and on-site parking. You will work independently and as part of a tight-knit operations team, with opportunities for qualification development.

Qualifications

• Excellent verbal and written communication skills (English).
• Good computer literacy and confidence using multiple systems.
• Strong attention to detail and the ability to remain calm under pressure.
• The ability to follow strict procedures and make sound decisions.
• Excellent organisational and time management skills.
• The ability to work independently as well as part of a team.
• Flexibility to work a rotating shift pattern, including days, nights and weekends.

Responsabilités

• Monitor and respond promptly to alarm activations, including intruder, fire and Panic Alarms.
• Operate CCTV systems effectively to monitor sites and support incident management.
• Track and monitor vehicles.
• Follow site-specific procedures and escalation processes accurately.
• Notify and deploy designated personnel in response to alarms and incidents.
• Communicate clearly and professionally with operational teams, providing accurate instructions and updates.
• Handle a high volume of calls from remote workers, facilitating safe access in line with strict operating procedures.
• Contact emergency services when required and follow established site protocols.
• Maintain accurate records of incidents, actions taken and communications.
• Work independently while contributing effectively as part of the wider operations team

Connaissances

Verbal and written communication

Multi-system computer literacy

Attention to detail

Calm under pressure

Procedural compliance

Teamwork

Flexible shifts

Outils

CCTV systems

Alarm monitoring software

Multiple systems

Description du poste

Pivotal Sec Plus in Stoke-on-Trent is seeking a reliable NCC Operator for our Head Office. You will monitor alarms and CCTV, coordinate responses and support site teams to keep client sites secure.

Full training provided, rotating 4x12-hour shifts (48 hours per week), pay £13.46 per hour, 23 days annual leave, pension, and on-site parking. You will work independently and as part of a tight-knit operations team, with opportunities for qualification development.