National Accounts Coordinator - ACT

Janus International Group; Salisbury; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Representative to build and manage relationships with both new and existing customers. In this role, you will be the primary point of contact for customer inquiries, ensuring effective communication and timely assistance. Your ability to multitask and maintain a positive attitude will be crucial in addressing customer needs and resolving issues efficiently. Join a dynamic team where your organizational skills and customer service focus will make a significant impact on customer satisfaction and team success. This is a fantastic opportunity for someone looking to grow in a supportive environment.

Qualifications

• High School diploma or equivalent required.
• Strong computer skills and ability to communicate effectively.

Responsibilities

• Manage customer relationships and communicate scheduling and status.
• Troubleshoot and document service call issues.

Skills

Customer Service

Communication Skills

Multi-tasking

Interpersonal Skills

Organizational Skills

Problem Solving

Education

High School Diploma or Equivalent

Tools

Computer Skills

Job description

Overview

Building and managing relationships with current and new customers. Responsible for communicating with the customer for scheduling, status, or completion. Oversee accounts and be the customer’s point of contact for their requests/needs.

Responsibilities

1. Confer with National Account customers by telephone or email to provide the information needed.
2. Strong phone and computer skills, must be able to do both at once.
3. Ability to always project a positive attitude.
4. Ability to multi-task.
5. Ability to work on a team or on an individual project.
6. Ability to explain technician information to non-technical individuals.
7. Effective interpersonal skills to represent the company to new and existing customers.
8. Must be organized, self-driven, and customer service focused.
9. Troubleshoot, resolve, and document problems with service calls to meet established turnaround times.
10. Assist employees in the execution of their duties by acting as a resource for timely, effective use of services.
11. Contribute to team effort by accomplishing related results as needed.
12. Other duties as assigned.

Qualifications

1. High School diploma or equivalent required.
2. Intermediate computer skills required.
3. Must be able to communicate clearly and professionally in writing, on the telephone, and in person.

Physical Demands

1. Regularly required to sit, stand, and walk.
2. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.