National Accounts Co-Ordinator Central Services Hub · Abingdon

& Security Systems Ltd; Abingdon; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a National Accounts Co-Ordinator to elevate customer experiences for national clients. This role involves proactive customer engagement, ensuring timely responses to inquiries, and collaborating with internal teams to meet client expectations. The ideal candidate will be customer-focused, organized, and eager to learn, thriving in a fast-paced environment. With a commitment to equality and a supportive workplace, this position offers competitive salary and benefits, making it a fantastic opportunity for those passionate about customer service.

Benefits

23 Days Holiday

Company Pension Scheme

Life Assurance

Employee Welfare Assistance Programme

Qualifications

• Experience in an office-based customer service environment.
• Skilled at handling customer queries both in writing and over the telephone.

Responsibilities

• Provide professional, proactive service to customers through various channels.
• Collaborate with the team to ensure safety and security of customers.
• Engage stakeholders to share customer sentiment and resolve issues.

Skills

Customer Service

Communication Skills

Organizational Skills

Problem Solving

Education

Experience in Office-based Customer Service

Job description

What you'll be doing

At Trinity Fire & Security, we are looking to recruit a National Accounts Co-Ordinator to join our team to provide an exceptional customer experience to our national clients.

You'll be doing this by proactively engaging with your customers and responding to any queries they may have throughout their journey with us. You'll need to work closely with our scheduling team to ensure work is completed in line with our clients’ expectations through a variety of channels, including over the phone and by email.

The role of National Accounts Co-Ordinator

Your key responsibilities will include:

· Customer Interaction: Providing professional, proactive and timely service to our customers however we’re communicating with them

· Collaboration: Working closely with the wider team to ensure the safety and security of our customers

· Stakeholder Engagement: Sharing the customer sentiment and highlighting any potential issues with a view to resolve and mitigate as quickly as possible

Who you are

At Trinity Fire & Security, we believe that your personality and passion are just as important as your skills. We’re eager to have someone join the team who is:

· Customer Obsessed: You genuinely care about resolving customer issues and providing an outstanding experience

· Eager to Learn: A positive attitude and a willingness to grow are key! We’ll support you every step of the way.

· Organised and Proactive: You can prioritise tasks effectively and thrive in a fast-paced environment.

If you have a “can-do” spirit, solution focussed approach, this is a fantastic opportunity for you to join our team.

Our ideal candidate with have experience in an office-based customer service environment, who is skilled at handling customer queries both in writing and over the telephone.

What we'll give you

· Competitive salary which will vary based on skills and experience

· 23 days holiday, plus bank holidays

· Company pension scheme

· Life assurance

· Employee Welfare assistance programme

Equal Opportunities in Practice

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Security Vetting

It is an industry requirement that successful candidates undergo security vetting. Offers of employment are subject to satisfactory vetting and may be withdrawn if the required standards are not met.