National Account Manager - ecomm

Danone; Greater London; On-site; GBP 50,000 - 60,000; Full time

Benefits offered by this job

Bonus

Benefits

Job summary

Danone UK & Ireland is seeking a role focused on delivering profitable growth in ecommerce with ASDA, Morrisons and Boots. You will own customer plans, manage performance tracking, and lead cross-functional teams to execute strategy and media initiatives.

The role emphasizes commercial acumen, ROI assessment, and building strong retailer partnerships. The position involves coordinating with Digital shelf and Retail Activation to ensure relevant content, while aiming to be the supplier of choice

Qualifications

• Strong communication skills with cross-functional teams.
• Proven P&L management and commercial acumen.
• Experience delivering joint business plans with ROI.
• Understanding of digital and ecommerce platforms a plus.

Responsibilities

• Own profitable growth delivery with customers via Joint Business & media plans.
• Deliver and track annual, quarterly and monthly customer targets.
• Clarify online sales performance and ROI of media plans.
• Build and deliver annual customer plans with Account teams.
• Develop Danone ecommerce networks as customer partners.
• Collaborate with Digital shelf and Retail Activation for relevant content.

Skills

Communication

P&L management

ROI measurement

Digital/ecommerce knowledge

Job description

About The Job

Introduction & Job Detail:

Deliver the E-Commerce plan for profitable growth and excellent execution through ASDA, Morrisons & Boots. Developing and nurturing key contacts as well as leading internal cross-functional teams to help create and deliver the company strategy.

Role Details

Customer Performance

• Ownership & delivery of profitable growth for both Danone and the customers through agreed Joint Business & media plans
• Delivery of yearly internal annual, quarterly and monthly customer targets (RSV Sales, Profit and Market Share)

Stakeholder relationships:

• Deliver clarity of online sale performance tracking and ROI assessment of media plans
• Build and deliver annual customer plans in partnership with Account teams
• Own and develop Danone’s ecommerce networks to be customer strategic partners
• Influencing and collaborating with Danone Digital shelf and Retail Activation team to ensure content and media creatives are relevant for the channel

Customer Management

• Management of key external relationships to ensure maximum value delivered to Danone from investment
• Lead the building and execution of our customer specific plans for ASDA, Morrisons & Boots
• Relationship management of retail eCommerce teams
• Ensure we are the ‘supplier of choice’ by understanding best in class ways of working and consistently delivering category lead insight

Retail Execution

• Managing our external media agency to execute the Digital Commerce media strategy
• Monitoring, delivery and execution of PICOS and taxonomy improvements
• Performance Reporting across RSV, NS, MS & Participation Rate

About You

Leadership Expectations

• Thinks beyond scope before making decisions that can impact others.
• Able to work autonomously to find solutions to challenges
• Able to build their network and can engage others through clear communication

Functional capabilities

• Good commercial acumen with clear examples of strong P&L management
• Ability to deliver a demand led JBP including ROI measurement
• Ability to use questioning and listening to gain true needs of customer
• Ideally an understanding of Digital and eCommerce platforms

Please note that the salary on offer here is between £50,000 - £60,000 + bonus & benefits

About Us

We have a range of flexible benefits and excellent rewards.

At Danone UK & Ireland, we are committed to delivering better health through better nutrition for millions of consumers and patients in our communities.

Diversity, Equity, and Inclusion (DEI) is deeply embedded in Danone's DNA, representing our core values and beliefs. We embrace diversity as a driving force for positive change, nurturing an inclusive workplace where every individual is valued.

The closing date for applications is 09/11/26, you will therefore hear about your application after this date