National Account Manager - ecomm

UNAVAILABLE; Greater London; On-site; GBP 50,000 - 60,000; Full time

Job summary

Danone UK & Ireland is seeking a strategic leader to deliver the E-Commerce plan for profitable growth with ASDA, Morrisons and Boots. You will lead cross-functional teams and develop joint business and media plans that drive RSV, profit and market share.

You will build annual customer strategies, manage ecommerce partnerships, and ensure content and media are optimized for the channel, delivering measurable ROI across digital shelves.

Qualifications

• Thinks beyond scope before making decisions that can impact others.
• Able to work autonomously to find solutions to challenges.
• Able to build their network and engage others through clear communication.
• Good commercial acumen with clear examples of strong P&L management.
• Ability to deliver a demand led JBP including ROI measurement.
• Ability to use questioning and listening to gain true needs of customer.
• Ideally an understanding of Digital and eCommerce platforms.

Responsibilities

• Ownership and delivery of profitable growth with customers through JBP and media plans.
• Deliver annual, quarterly, and monthly customer targets (RSV, profit, market share).
• Clarify online sale performance and ROI of media plans.
• Build annual customer plans with Account teams.
• Develop Danone’s ecommerce networks as customer partners.
• Collaborate with Digital Shelf and Retail Activation for relevant content.
• Manage external relationships to maximize value from investments.
• Lead customer-specific plans for ASDA, Morrisons and Boots.
• Manage retail ecommerce relationships.
• Ensure we are supplier of choice with best-in-class ways of working and insights.
• Manage external media agency to execute Digital Commerce strategy.
• Monitor and execute PICOS and taxonomy improvements.
• Produce performance reports across RSV, NS, MS, and participation.

Skills

Leadership

Autonomous

Communication

Commercial acumen

P&L management

ROI measurement

Digital platforms

Job description

Short Intro and About the Job

Introduction & Job Detail:

Deliver the E-Commerce plan for profitable growth and excellent execution through ASDA, Morrisons & Boots. Developing and nurturing key contacts as well as leading internal cross-functional teams to help create and deliver the company strategy.

Role Details

Customer Performance

• Ownership & delivery of profitable growth for both Danone and the customers through agreed Joint Business & media plans
• Delivery of yearly internal annual, quarterly and monthly customer targets (RSV Sales, Profit and Market Share)

Stakeholder relationships:

• Deliver clarity of online sale performance tracking and ROI assessment of media plans
• Build and deliver annual customer plans in partnership with Account teams
• Own and develop Danone’s ecommerce networks to be customer strategic partners
• Influencing and collaborating with Danone Digital shelf and Retail Activation team to ensure content and media creatives are relevant for the channel

Customer Management

• Management of key external relationships to ensure maximum value delivered to Danone from investment
• Lead the building and execution of our customer specific plans for ASDA, Morrisons & Boots
• Relationship management of retail eCommerce teams
• Ensure we are the ‘supplier of choice’ by understanding best in class ways of working and consistently delivering category lead insight

Retail Execution

• Managing our external media agency to execute the Digital Commerce media strategy
• Monitoring, delivery and execution of PICOS and taxonomy improvements
• Performance Reporting across RSV, NS, MS & Participation Rate

About You

About you

Leadership Expectations

• Thinks beyond scope before making decisions that can impact others.
• Able to work autonomously to find solutions to challenges
• Able to build their network and can engage others through clear communication

Functional capabilities

• Good commercial acumen with clear examples of strong P&L management
• Ability to deliver a demand led JBP including ROI measurement
• Ability to use questioning and listening to gain true needs of customer
• Ideally an understanding of Digital and eCommerce platforms

Please note that the salary on offer here is between £50,000 - £60,000 + bonus & benefits

About Us, We offer and What's next

About Us:

At Danone UK & Ireland, we are committed to delivering better health through better nutrition for millions of consumers and patients in our communities.

We have a range of flexible benefits and excellent rewards,

Diversity, Equity, and Inclusion (DEI) is deeply embedded in Danone's DNA, representing our core values and beliefs. We embrace diversity as a driving force for positive change, nurturing an inclusive workplace where every individual is valued.

The closing date for applications is 09/11/26, you will therefore hear about your application after this date