Senior National Account Manager - Join our Talent Community

Danone; Chiswick; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Pension

Life assurance

Healthcare

Private medical insurance

Gym memberships

Cycle to work

Holiday trading

Employee discounts

Wellbeing support

Job summary

Danone is seeking a Senior National Account Manager to lead profitability, growth and execution for a key strategic customer. You’ll own category management, build joint business plans, and drive the right brand mix to maximise value for both Danone and the customer.

You will work closely with cross-functional teams to align on health and sustainability priorities, delivering excellent store execution and long-term strategic impact.

Qualifications

• Senior FMCG account management experience at a respected level.
• Ability to balance day-to-day operations with long-term strategic needs.
• Strong commercial acumen and negotiation skills.
• Proven ability to develop leadership capability and influence across functions.

Responsibilities

• Manage profitability, sales and customer investments for a strategic customer on annual, quarterly and monthly horizons.
• Create and execute joint plans to deliver shared growth.
• Drive brand/SKU mix to maximise growth and profit and oversee promotions and pricing plans.
• Develop relationships with key customer contacts and ensure we are the supplier of choice.

Skills

Senior FMCG account management

Commercial acumen

Negotiation & scenario planning

Leadership potential

Stakeholder management

Joint Business Plan (JBP)

Job description

About The Job

Big brands. Big customers. Bigger opportunities. We’re always looking to connect with exceptional Senior National Account Managers who can build powerful customer partnerships, unlock growth and shape the future of some of Danone’s best-known brands, from evian and Volvic to Activia, Actimel and Alpro. If you’re an ambitious commercial leader ready for your next challenge, join our talent network and stay connected for future SNAM opportunities.

Danoners are steering us to a more sustainable future, helping to make the world healthier. As a certified B-Corp, we have our Danone Impact Journey to 2025. This will only be possible with each and every one of our leaders.

Role Purpose:

To deliver profitable growth and excellent execution within one of our strategic customers. You will be fully responsible for the management and growth of a category within this customer.

Key Activities:

Customer Profitability

• Responsible for Net Sales, investment and customer profitability, driving profitable growth for both Danone and the Customer on an annual, quarterly and monthly basis
• Creating and executing joint plans that deliver on our shared growth ambitions
• Driving the right mix of brands/SKU's to maximise growth and profit

Customer Strategies

• Ensuring the customer strategy is aligned to the overall business strategy, focusing on shared priorities of health and sustainability and driving initiatives to deliver on these
• Working closely with wider cross functional team, Category, Market Strategy and Revenue Growth Management to identify any growth opportunities and delivering excellent execution in store
• Foresee potential risks through cross functional teamwork, finding solutions to mitigate before they arise

Promotional & Price Planning

• Overseeing the promotional and pricing plans, ensuring these are aligned internally
• Review return on investment regularly internally and externally, tweaking the plans where relevant

Customer Engagement

• Create and develop respected relationships with key customer contacts, across the Customers functions
• Ensure we are the 'supplier of choice' by understanding best in class ways of working and consistently delivering against this

Team Engagement & Development

• Being an active member of the customer and overall commercial team
• Developing junior members of the team through delivery management by setting the plans for desired outcomes, engages the team on the 'why' of each project and coaching on the day-to-day challenges

About You

About you:

• Previous FMCG account management at a Senior level is essential, specifically managing top customers
• Able to think beyond their own scope and take in the wider business needs when making decisions
• Can manage the balance between the operational day to day and the long-term strategic thinking
• Shows potential in developing their own leadership footprint and can lead through others
• Manages a broad network internally and externally to support delivery
• Ability to deliver a demand led JBP
• Strong questioning and listening skills
• Able to demonstrate experience of well-prepared negotiations including scenario planning
• Strong commercial acumen

About Us

At Danone, we are committed to delivering better health through better nutrition for millions of consumers and patients in our communities.

Our market-leading products reach millions of consumers and patients every day. Our iconic brands span across the dairy, plant-based and water industries, including Actimel, Alpro and evian.

We're also a leading provider of specialised early-life nutrition through our Aptamil and Cow & Gate brands and medical nutrition products and services through our Nutricia brand.

Depending on the needs of your role, you'll spend an average of 2 to 3 days per week in the office hub, enhancing community, problem solving, and innovation.

We offer a flexible benefits package that you can tailor to your needs. This includes core benefits like pension, life assurance, and healthcare, plus options such as private medical insurance, gym memberships, cycle to work and holiday trading.

You'll also have access to employee discounts and wellbeing support, helping you look after your health, finances and lifestyle in a way that works for you. Discover More: https://careers.danone.com/uki/en/our-learning-and-rewards.html

Inclusion and Diversity (I&D) is deeply embedded in Danone's DNA, representing our core values and beliefs. We embrace diversity as a driving force for positive change, nurturing an inclusive workplace where every individual is valued.