Music Customer Support Specialist - Hybrid, 35h/wk

Routenote Ltd; Truro; Hybride; GBP 22 000 - 26 000; Plein temps

Avantages offerts par ce poste

Hybrid work

Pension

Enhanced parental leave

On-site parking

Health & wellbeing programme

Dog-friendly office

Games rooms & social events

Résumé du poste

RouteNote Ltd in Truro is seeking a Customer Support Associate to join our full-time team. The role offers 35 hours per week with hybrid working, 3 days in the Truro office and 2 days remote, and a salary of £24,079 per year.

We value excellent communication, problem-solving, and a customer-focused mindset. Experience with CRM and Google Suite is preferred, along with familiarity with the music industry.

Qualifications

• Excellent written and verbal communication skills.
• GCSE Maths and English.
• Strong problem-solving abilities.
• Ability to work independently and in a team.
• Customer-oriented mindset with a positive attitude.
• Attention to detail and organisation.
• Proficiency with CRM and help desk tools.
• Experience in customer support or related field preferred.

Responsabilités

• Respond to customer inquiries via phone, email, and chat.
• Troubleshoot customer issues and coordinate with internal teams.
• Maintain accurate records in CRM and ticketing systems.
• Prioritise tasks to meet service levels and SLAs.

Connaissances

Communication

Problem solving

Independent & Teamwork

Customer focus

Attention to detail

Windows proficiency

Google Suite

Music industry knowledge

Product knowledge

Adaptable communicator

Multitasking

Formation

GCSE Maths

GCSE English

Outils

CRM

Help desk tickets

Description du poste

RouteNote Ltd in Truro is seeking a Customer Support Associate to join our full-time team. The role offers 35 hours per week with hybrid working, 3 days in the Truro office and 2 days remote, and a salary of £24,079 per year.

We value excellent communication, problem-solving, and a customer-focused mindset. Experience with CRM and Google Suite is preferred, along with familiarity with the music industry.