Customer Success & Sales Support Specialist — Hybrid

ROSE & YOUNG RECRUITMENT LTD; Daventry; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

Rose & Young Recruitment Ltd in Daventry is seeking a Customer Service Representative to join their team. The role focuses on supporting customers within a defined geographic area, handling orders, inquiries, and ensuring timely delivery while aligning with sales and supply teams.

This full-time hybrid position offers a base salary of £27,200 with a quarter bonus, aiming for an OTE around £29,000. You will work Mon-Thu in the office and Fri from home, contributing to customer retention and

Responsibilities

• Customer account management
• Existing business, Customer Services, Account Management
• Process incoming orders accurately, efficiently and ensure timely release to the warehouse team
• Respond to all customer correspondence on the day of receipt
• Answer all calls in a timely and professional manner
• Make outbound product sales, and service calls, as identified in your strategy meeting or set out by manager / team leader
• Ensure all area KPI's are achieved
• Strengthen customer relationships
• Ensure customer information and contact details are kept up to date

Job description

Rose & Young Recruitment Ltd in Daventry is seeking a Customer Service Representative to join their team. The role focuses on supporting customers within a defined geographic area, handling orders, inquiries, and ensuring timely delivery while aligning with sales and supply teams.

This full-time hybrid position offers a base salary of £27,200 with a quarter bonus, aiming for an OTE around £29,000. You will work Mon-Thu in the office and Fri from home, contributing to customer retention and