Hybrid Customer & Systems Support Officer

Hertfordshire; Hatfield; Hybrid; GBP 29,000 - 32,000; Full time

Job summary

Hertfordshire Music Service is seeking a Customer and Systems Support Officer in Hatfield. The role provides customer service and administrative support across instrument hire, tuition and billing, reporting to the Customer & Systems Team Leader.

Salary starts at £28,608 with progression to £32,046 per annum, on a 37-hour, hybrid basis. The post sits in the Resources directorate and involves managing pupil records, invoicing, debt management and reporting to internal stakeholders.

Qualifications

• Organisational and multitasking abilities.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office Suite and related software.
• Numeracy and literacy skills relevant to invoicing and billing.
• Experience processing invoices and handling financial transactions.
• Experience in administrative or support roles.

Responsibilities

• Provide excellent customer service via phone and email.
• Make accurate billing amendments within SLAs.
• Investigate complex billing and invoice queries and escalate when needed.
• Coordinate with Customer & Systems Team Leader and stakeholders to resolve issues.
• Manage emails and general administrative tasks including billing invoices.
• Create pupil records for tuition, ensemble membership and instrument hire.
• Ensure billing and records are accurate for termly invoicing.
• Manage debtors and liaise with stakeholders on terminations due to debt.
• Produce reports from the Customer & Tuition Management System for management.

Skills

Organisational skills

Multitasking

Communication skills

Interpersonal skills

Numeracy skills

Literacy skills

Invoice processing

Administrative support

Tools

Microsoft Office Suite

Job description

Hertfordshire Music Service is seeking a Customer and Systems Support Officer in Hatfield. The role provides customer service and administrative support across instrument hire, tuition and billing, reporting to the Customer & Systems Team Leader.

Salary starts at £28,608 with progression to £32,046 per annum, on a 37-hour, hybrid basis. The post sits in the Resources directorate and involves managing pupil records, invoicing, debt management and reporting to internal stakeholders.