Multiskilled Foh Team Member

Novotel; Stevenage; Presencial; GBP 19.000 - 24.000; Jornada completa

Descripción de la vacante

Novotel is seeking a multiskilled Front of House team member to welcome guests in the lobby, morning and evening shifts, offering a warm and professional presence. You will share city and brand knowledge, help guests feel safe, supported, and well-cared-for, and exemplify Heartist values in every interaction.

You’ll work closely with Housekeeping and maintenance, handle queries, check guests in, greet arrivals, and ensure the front of house remains safe, legal, and clean with a can-do attitude

Formación

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Meet and greet customers and check them into their hotel room upon arrival.
• Answer telephone enquiries and deal with customer complaints to ensure everyone enjoys their stay.
• Make sure the front of house is safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

Responsabilidades

• Welcome guests and visitors from around the world, building relationships with new and returning guests and creating an atmosphere of genuine conviviality.
• Ensure accuracy and professionalism with information.
• Be present and visible in the lobby, easily identifiable by guests, and anticipate their needs by promptly responding to queries and requests.
• Work closely with a fantastic team, fostering positive relationships with other departments, including Housekeeping and maintenance.

Conocimientos

Customer service

Communication

Team player

Attention to detail

IT literacy

Herramientas

Opera

Descripción del empleo

Job Description

As the multiskilled FOH team member, you embody Novotel’s progressive values through your presentation, personality and energy. You are the welcoming presence in the lobby during morning and evening hours, ensuring guests feel safe, supported, and well-cared-for. With a wealth of brand, hotel and city knowledge, guests instinctively turn to you for assistance. By connecting meaningfully with guests, you will become a familiar face and source of inspiration for progressive ideals for guests and Heartist® alike.

Your primary responsibilities will include:

• Welcome guests and visitors from around the world, building relationships with new and returning guests and creating an atmosphere of genuine conviviality.
• Ensure accuracy and professionalism with information.
• Be present and visible in the lobby, easily identifiable by guests, and anticipate their needs by promptly responding to queries and requests.
• Work closely with a fantastic team, fostering positive relationships with other departments, including Housekeeping and maintenance..

Qualifications

As a Hotel Staff, you will...

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Meet and greet our customers and check them into their hotel room upon arrival.
• Answer telephone enquiries and deal with customer complaints to ensure everyone enjoys their stay.
• Make sure the front of house is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

What you’ll bring…

• Willingness to learn and expand your skills.
• Have a great eye for detail, making sure every pint is poured to perfection.
• A passion for giving great service and making sure every customer receives a warm welcome.
• A positive can-do attitude and be a real team player.

Additional Information

• Experienced, preferably at supervisor level, on Reception within the hospitality industry
• Ideally experience working with Opera (not mandatory - training will be provided)
• Be of a smart and professional appearance and have an endearing personality
• A true people person who can remain calm under pressure
• Excellent customer service and communication skills
• IT Literate
• Desirable own transport