Multisite Leisure Centre General Manager — Lead Growth

Serco Group Plc; Maidstone; On-site; GBP 46,000 - 56,000; Full time

Benefits offered by this job

25 days annual leave

Bank holidays

Centre membership included

Discounted classes and facilities

Training and apprenticeship pathways

Career progression opportunities

Employee Assistance Programme

Wellbeing support

Retail discounts

Job summary

Serco Group Plc is seeking an experienced General Manager to lead Maidstone Leisure Centre and Lockmeadow Health Club. You will drive safe, efficient, and commercially successful operations across two sites, building strong teams and delivering exceptional customer experiences.

You will develop site strategies, monitor KPIs, manage budgets, and nurture stakeholder relationships to support community impact and growth. A strong focus on health, safety, and continuous improvement is essential.

Qualifications

• Proven experience in a senior operational management role within leisure, facilities management, hospitality, or a similar customer-facing environment.

Responsibilities

• Lead and manage multiple leisure facilities, ensuring safe, efficient, and commercially successful operations.
• Develop and deliver site strategies and annual business plans that meet contractual requirements and business objectives.
• Drive commercial performance, identifying opportunities for growth, increased participation, and improved operational efficiency.
• Provide visible leadership to site management teams, creating a culture of accountability, engagement, and high performance.
• Ensure all facilities are safe, compliant, welcoming, clean, and maintained to the highest standards.
• Build and maintain effective relationships with customers, stakeholders, community groups, and partner organisations.
• Use performance data and KPIs to monitor service delivery, identify opportunities for improvement, and drive operational excellence.
• Oversee financial performance, budgets, profitability, and resource management to achieve agreed targets.
• Champion health, safety, environmental, business continuity, data protection, and compliance standards across all sites.
• Lead recruitment, succession planning, talent development, and employee engagement initiatives to build high-performing teams.

Skills

Multi-site leadership

Commercial growth

Operational improvements

Financial targets

Stakeholder management

People management

Health and safety

Analytical thinking

Communication

Customer focus

Job description

Serco Group Plc is seeking an experienced General Manager to lead Maidstone Leisure Centre and Lockmeadow Health Club. You will drive safe, efficient, and commercially successful operations across two sites, building strong teams and delivering exceptional customer experiences.

You will develop site strategies, monitor KPIs, manage budgets, and nurture stakeholder relationships to support community impact and growth. A strong focus on health, safety, and continuous improvement is essential.