Leisure Site General Manager | Lead, Grow & Impact

Leisure (Operations); Basingstoke; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Real Living Wage

Pension 7% matched

Bonus scheme

Leave buy/sell option

Healthcare cashback

Wellbeing support

Place Rewards

Training & progression

Star Awards

Inclusion & wellbeing

Gym membership

Life Assurance

Job summary

Places Leisure in the United Kingdom seeks a General Manager to lead a busy leisure site, drive operational and financial performance, and deliver a high-quality customer experience. You will manage membership sales, retention and revenue while fostering partnerships with clients and community groups.

You will develop your leadership team, ensure social value delivery, and collaborate across the wider business to meet contractual commitments and promote inclusive services.

Qualifications

• Experience leading and developing a multi-functional operational team.
• Experience managing a leisure facility or similar customer-focused operation.
• Proven ability to manage operational, commercial and financial targets.
• Confident using performance information and KPIs to improve results.

Responsibilities

• Lead the leisure site and its team to deliver excellent services.
• Oversee membership sales, retention and revenue with a high-quality customer experience.
• Act as the key liaison between Places Leisure and the Council to support contract delivery.
• Develop the leadership team and ensure social value targets are met while promoting inclusive service delivery.

Skills

Leading multi-functional team

Leisure facility management

KPIs & performance

Stakeholder liaison

Job description

Places Leisure in the United Kingdom seeks a General Manager to lead a busy leisure site, drive operational and financial performance, and deliver a high-quality customer experience. You will manage membership sales, retention and revenue while fostering partnerships with clients and community groups.

You will develop your leadership team, ensure social value delivery, and collaborate across the wider business to meet contractual commitments and promote inclusive services.