Head of Leisure: Multi-Site Centre Leader (GM)

Serco; Maidstone; On-site; GBP 46,000 - 56,000; Full time

Benefits offered by this job

Pension scheme with employer

25 days annual leave plus bank holiday

Free membership at the Centreplus and特

Discounted use of classes and facility

Training, development and apprentices

Employee Assistance Programme and well

Discounts with retailers and services

Job summary

Serco Leisure is seeking an experienced General Manager to lead the Maidstone Leisure Centre and Lockmeadow Health Club. You will drive safe, efficient, customer-focused operations across two high-profile sites, delivering exceptional experiences while growing the business.

You will manage high-performing teams, champion continuous improvement, and partner with the Contract Manager to ensure strategic, financial, and community objectives are met.

Qualifications

• Senior operational management experience in leisure, facilities management, hospitality or similar customer-facing environment.
• Experience leading multi-site operations and managing diverse teams.
• Track record of delivering commercial growth, operational improvements, and financial targets.

Responsibilities

• Lead and manage multiple leisure facilities, ensuring safe, efficient, and commercially successful operations.
• Develop and deliver site strategies and annual business plans that meet contractual requirements and business objectives.
• Drive commercial performance, identifying opportunities for growth, increased participation, and improved operational efficiency.
• Provide visible leadership to site management teams, creating a culture of accountability, engagement, and high performance.
• Ensure all facilities are safe, compliant, welcoming, clean, and maintained to the highest standards.
• Build and maintain effective relationships with customers, stakeholders, community groups, and partner organisations.
• Use performance data and KPIs to monitor service delivery, identify opportunities for improvement, and drive operational excellence.
• Oversee financial performance, budgets, profitability, and resource management to achieve agreed targets.
• Champion health, safety, environmental, business continuity, data protection, and compliance standards across all sites.
• Lead recruitment, succession planning, talent development, and employee engagement initiatives to build high-performing teams.

Job description

Serco Leisure is seeking an experienced General Manager to lead the Maidstone Leisure Centre and Lockmeadow Health Club. You will drive safe, efficient, customer-focused operations across two high-profile sites, delivering exceptional experiences while growing the business.

You will manage high-performing teams, champion continuous improvement, and partner with the Contract Manager to ensure strategic, financial, and community objectives are met.