Multiple Customer Service Career Opportunities! t2

Broadbean Middleware Test Company 2; Greater London; On-site; GBP 22,000 - 28,000; Full time

Job summary

Broadbean Middleware Test Company 2 is seeking dedicated customer service team members in Greater London. As a key part of our organization, you will provide knowledgeable and caring support to customers via telephone. Responsibilities include resolving inquiries in a high-volume call center and engaging in customer satisfaction surveys. Ideal candidates will have a high school diploma and customer service knowledge, while excellent interpersonal and communication skills are essential. Join our positive team and make a difference!

Qualifications

• High school diploma, general education degree, or equivalent.
• Knowledge of customer service principles and practices.
• Knowledge of relevant computer applications.
• Ability to type.

Responsibilities

• Responsible for receiving and resolving customer inquiries in a call center.
• Maintain departmental quality and productivity standards.
• Engage in outbound calls to survey customer satisfaction.

Skills

Interpersonal skills

Communication skills – verbal and written

Listening skills

Problem analysis and problem‑solving

Attention to detail and accuracy

Customer service orientation

Education

High school diploma or equivalent

Tools

Customer service software

Job description

The customer service team members are critical to the success of the organization. They provide a personable, knowledgeable, and caring experience when customers contact us.

We are looking for warm, articulate, and positive team members to join our team.

Job Duties

• Responsible for receiving, responding to, and resolving customer telephone‑inquiries in a high‑volume call center.
• Maintain departmental quality and productivity standards.
• Where appropriate, cross‑reference a variety of other products and services available for customers to consider.
• Engage in outbound calls to current customers to survey satisfaction with current products.
• Perform other work‑related duties, as assigned – including customer e‑mail and correspondence.

Qualifications

• High school diploma, general education degree, or equivalent.
• Knowledge of customer service principles and practices.
• Knowledge of relevant computer applications.
• Ability to type.
• Numeric, oral, and written language applications.

Key Competencies

• Interpersonal skills.
• Communication skills – verbal and written.
• Listening skills.
• Problem analysis and problem‑solving.
• Attention to detail and accuracy.
• Data collection and ordering.
• Customer service orientation.
• Adaptability, initiative and stress tolerance.