Call Centre Agent

Dice Associates; Greater London; On-site; GBP 17,000 - 25,000; Full time

Benefits offered by this job

Competitive hourly wage/salary

Performance bonuses

Paid time off

Holiday pay

Ongoing training and professional development opportunities

Opportunity for career advancement

Job summary

A leading company in customer service is seeking a Call Center Agent to act as the first point of contact for customers in Greater London. The role involves managing calls, emails, and chats, while resolving issues and ensuring a positive experience. Candidates should possess strong communication and multitasking skills, with an emphasis on customer service experience. The position offers competitive pay, bonuses, and opportunities for professional advancement.

Qualifications

• Proven customer service or call center experience is a plus.
• Excellent communication and active listening skills.
• Ability to multitask, stay organized, and handle high-pressure situations.

Responsibilities

• Handle inbound and outbound calls, emails, or chat inquiries professionally.
• Identify and resolve customer concerns efficiently.
• Provide accurate information about products and services.
• Document all interactions in the company's CRM system.
• Meet or exceed individual and team performance metrics.
• Collaborate with team members and other departments to ensure seamless service.

Skills

Customer service experience

Excellent communication skills

Active listening skills

Multitasking ability

Organization skills

Job description

As a Call Center Agent, you will be the first point of contact for our customers, assisting with inquiries, resolving issues, and ensuring a positive customer experience. This role is perfect for someone who enjoys problem-solving, has a strong work ethic, and thrives in a team environment.

Key Responsibilities

• Handle inbound and outbound calls, emails, or chat inquiries professionally.
• Identify and resolve customer concerns efficiently.
• Provide accurate information about products and services.
• Document all interactions in the companys CRM system.
• Meet or exceed individual and team performance metrics.
• Collaborate with team members and other departments to ensure seamless service.

Qualifications

• Proven customer service or call center experience is a plus.
• Excellent communication and active listening skills.
• Ability to multitask, stay organized, and handle high-pressure situations.
• Competitive hourly wage/salary plus performance bonuses.
• Paid time off and holiday pay.
• Ongoing training and professional development opportunities.
• Opportunity for career advancement within the company.