Multichannel Customer Services Adviser | Flexible Hours

CITY OF LINCOLN COUNCIL; Lincoln; On-site; GBP 26,000 - 28,000; Part time

Benefits offered by this job

Flexible working options

Generous annual leave

Employee discount scheme

Health and Wellbeing support

Sustainable travel options

Job summary

City of Lincoln Council is seeking a Customer Services Adviser to assist residents across telephone, email and face-to-face channels. You will support services including Housing Rents and Repairs, Revenues and Benefits, Housing Solutions and Homelessness, Refuse and Environmental Health.

Ideal candidates have a strong customer focus, work well in a multi-skilled team, and deliver high standards in a fast-paced environment.

Qualifications

• Experience in customer services and delivering high standards in a fast-paced environment.
• Ability to work within a multi-skilled team and provide effective support to colleagues and customers.
• Strong communication skills and a professional approach to inquiries and issues.

Responsibilities

• Deal with queries from customers and stakeholders across a range of Council services.
• Provide advice and support to help continually improve the service delivered to customers and stakeholders.

Skills

Customer service

Teamwork

Communication

Problem-solving

Tools

Microsoft Office

Job description

City of Lincoln Council is seeking a Customer Services Adviser to assist residents across telephone, email and face-to-face channels. You will support services including Housing Rents and Repairs, Revenues and Benefits, Housing Solutions and Homelessness, Refuse and Environmental Health.

Ideal candidates have a strong customer focus, work well in a multi-skilled team, and deliver high standards in a fast-paced environment.