Tenancy Admin & Customer Service Associate

Hull City Council; United Kingdom; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

LGPS pension

23 days annual leave + public holidays

Career development & training

Supportive culture

Job summary

Hull City Council is seeking Tenancy Assistants to deliver housing management support across city estates. The role covers clerical and admin tasks, customer enquiries in person, by phone, or online, and assistance with affordability assessments and benefit applications.

The post also includes cash handling at sites, data entry on council systems, visits to estates, and flexible city-wide duties to keep tenancy services responsive and compliant. Applications encouraged from all backgrounds.

Qualifications

• Clerical and administrative support to the Area Housing Team.
• Cash collection and banking at sites where payments are made.
• Handling enquiries via in person, phone and written channels, with regard to policies.

Responsibilities

• Provide a professional service to customer enquiries across multiple channels.
• Manage data and record information accurately in council systems.
• Assist with low level arrears management and rent recovery tasks.
• Support the Area Housing Team with tenancy and estate-related duties.
• Mentor new starters under supervision where appropriate.

Skills

Customer service

Cash handling

Administration

Data entry

Communication

Tools

Office Suite

Job description

Hull City Council is seeking Tenancy Assistants to deliver housing management support across city estates. The role covers clerical and admin tasks, customer enquiries in person, by phone, or online, and assistance with affordability assessments and benefit applications.

The post also includes cash handling at sites, data entry on council systems, visits to estates, and flexible city-wide duties to keep tenancy services responsive and compliant. Applications encouraged from all backgrounds.