Policy Review Advisor — Hybrid, Multichannel & Growth

Hastings Insurance Services Limited; Leicester; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Full training with industry experts

Bonus up to 5%

Hybrid working (1 day in office)

Open plan modern office

Diverse working environment

Harrys

Job summary

Hastings Insurance Services Limited in Leicester is seeking a Policy Review Advisor - Multichannel to review policies, verify customer information, and balance delivering excellent customer experience with risk-aware decisions. The role spans telephony and digital chat, ensuring accurate cover and pricing.

You will handle inquiries across channels, check documents, and act on potential misrepresentation while maintaining regulatory compliance.

Qualifications

• Excellent written communication and clarity in responses.
• Strong verbal communication and active listening.
• Excellent eye for detail to verify information.
• Ability to use data to make measured decisions.
• Confident leading conversations, even when challenging.
• Well organized with ability to prioritise workload.
• Comfortable using various IT systems and learning new technology.
• Adaptable to change and new ways of working.
• Customer-focused approach to provide appropriate cover.

Responsibilities

• Review policies where information needs validation.
• Check customer details and documents carefully.
• Identify potential misrepresentation and take action.
• Ensure customers have appropriate cover based on accurate information.
• Manage your own workload and deliver against agreed targets.
• Provide a fair, clear customer experience while working within our policies and regulatory requirements.

Skills

Written comms

Verbal comms

Attention to detail

Decision making

Leading conversations

Organization

IT systems

Adaptability

Customer focus

Job description

Hastings Insurance Services Limited in Leicester is seeking a Policy Review Advisor - Multichannel to review policies, verify customer information, and balance delivering excellent customer experience with risk-aware decisions. The role spans telephony and digital chat, ensuring accurate cover and pricing.

You will handle inquiries across channels, check documents, and act on potential misrepresentation while maintaining regulatory compliance.