Multichannel CX Specialist

Vintage.com; Leeds; On-site; GBP 24,000 - 29,000; Full time

Job summary

Vintage.com is seeking a Customer Experience Agent (Multichannel) based in Leeds. You will handle inquiries across phone, email, webchat, and other digital channels, aiming to resolve issues and inform customers at every step of their Vintage.com journey.

Based in Morley, you’ll join a team committed to clear communication, ownership of cases, and delivering a consistently positive customer experience. No specific qualification is required, with emphasis on experience and judgement.

Qualifications

• Customer-service experience in a front-line role.
• Clear and confident written and verbal communication.
• Strong problem-solving ability and calm handling of issues.

Responsibilities

• Respond to customer enquiries across phone, email, webchat and other channels.
• Provide clear information about services and customer journey.
• Listen to concerns and identify information needed for resolution.
• Handle difficult conversations with de-escalation and professionalism.
• Keep customers informed when further investigation is needed.

Skills

Customer service experience

Communication skills

Problem solving

Empathy and professionalism

Attention to detail

Multichannel communication

Team collaboration

Tools

CRM systems

Case management tools

Job description

Vintage.com is seeking a Customer Experience Agent (Multichannel) based in Leeds. You will handle inquiries across phone, email, webchat, and other digital channels, aiming to resolve issues and inform customers at every step of their Vintage.com journey.

Based in Morley, you’ll join a team committed to clear communication, ownership of cases, and delivering a consistently positive customer experience. No specific qualification is required, with emphasis on experience and judgement.