Leeds Multichannel Customer Experience Agent

Vintage Cash Cow; Leeds; On-site; GBP 21,000 - 27,000; Full time

Job summary

Vintage Cash Cow is seeking a Multichannel Customer Experience Agent based in Leeds. You will handle customer inquiries across phone, email and webchat, providing clear information and resolving issues to maintain a positive experience.

You will work with colleagues across teams to investigate and resolve complex cases, while maintaining accurate case notes and data protection standards. The role emphasizes ownership, customer focus and effective communication.

Qualifications

• Experience in a customer-facing role delivering services across multiple channels.
• Strong written and verbal communication skills with a customer-centric approach.
• Ability to manage conversations calmly and professionally, showing empathy and problem solving.

Responsibilities

• Handle customer conversations across phone, email, webchat and other channels.
• Investigate and resolve customer enquiries, taking ownership where possible.
• Escalate issues to appropriate teams when needed and keep customers informed.

Skills

Customer service

Multichannel support

Communication

De-escalation

Data protection

Organization

Tools

CRM systems

Job description

Vintage Cash Cow is seeking a Multichannel Customer Experience Agent based in Leeds. You will handle customer inquiries across phone, email and webchat, providing clear information and resolving issues to maintain a positive experience.

You will work with colleagues across teams to investigate and resolve complex cases, while maintaining accurate case notes and data protection standards. The role emphasizes ownership, customer focus and effective communication.