Senior Customer Service Advisor — Complex Enquiries & Coaching

NMS Recruit Ltd; Liverpool City Region; On-site; GBP 26,000 - 30,000; Full time

Job summary

NMS Recruit Ltd in Wirral is seeking a Senior Customer Service Advisor to handle inbound calls and support a busy customer service team. The role starts asap for a 4 month period and includes full paid training.

You will work 37.5 hours per week on a rotating pattern, including evenings and weekends, with shifts finishing at midnight. The hourly rate is £13.50, paid weekly; candidates must be flexible to support operational requirements.

Qualifications

• Handle inbound calls and resolve issues.
• Coach and support new starters.
• Provide supervisory support and oversee shifts.

Responsibilities

• Handle inbound customer enquiries and resolve issues.
• Guide Advisors through escalations and share best practice.
• Oversee shifts and team performance when required.

Skills

Customer service

Coaching

Supervisory

Job description

NMS Recruit Ltd in Wirral is seeking a Senior Customer Service Advisor to handle inbound calls and support a busy customer service team. The role starts asap for a 4 month period and includes full paid training.

You will work 37.5 hours per week on a rotating pattern, including evenings and weekends, with shifts finishing at midnight. The hourly rate is £13.50, paid weekly; candidates must be flexible to support operational requirements.