Join Our Talent Community: Contact Centre Service Advisor

HARRODS; Greater London; Sur place; GBP 21 000 - 27 000; Plein temps

Résumé du poste

Harrods is seeking a personable Customer Service Advisor for its Contact Centre. You will listen to customers across email, phone, live chat, WhatsApp and social media, handling complex queries with empathy and accuracy.

You will work to resolve issues at first contact, capture reasons for contact to help the business improve, collaborate with colleagues across teams, and strive to meet KPI targets for quality and productivity while creating memorable customer experiences.

Responsabilités

• Handle customers' complex queries across multiple channels (email, telephone, live chat, WhatsApp, social media).
• Resolve queries on first contact where possible, minimising follow-up contacts.

Description du poste

What is Talent Community?

Our Contact Centre Service Advisor Community is for exceptional service advisors who want to shape the future of Harrods. By joining, you'll stay connected to upcoming Contact Centre opportunities.

About the Role

As a Customer Service Advisor in the Contact Centre, you will be personable and empathetic whilst listening to our customers to handle their complex queries and find solutions. You will support our customers across all communication channels including email, telephone, livechat, WhatsApp and social media, aiming to resolve queries on first contact, minimising future contacts and simplifying processes for the benefit of the customer.

In the role, you will accurately capture the reasons for contact to allow the business to understand opportunities to develop, work collaboratively across teams to consistently get the right solution for the customer, and take ownership and resolve queries to a high standard in line with Harrods Values and policies.

You will also:

• Achieve agreed KPI targets for quality and productivity.
• Continue to learn and grow by developing skills beyond core activities.
• Seek opportunities to retain customer loyalty and create memorable experiences.

Join Us

If you'd like to explore a future in Customer Services with Harrods, we'd love to hear from you.

and become part of our Contact Centre Service Adviosr Community to stay connected with upcoming opportunities across our stores.