Multichannel Customer Experience Advisor

FRASERS GROUP

Shirebrook

On-site

GBP 21,000 - 27,000

Full time

14 days+

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Benefits offered by this job

Frasers Champion

Retail Reconnect

Fearless 1200

Frasers Fit

Retail Trust

Job summary

Frasers Group is seeking a Customer Care professional to manage customer contacts across Web Chat, Social Media, email and Telephony. You will work independently and as part of a team, liaising with stores, couriers and the distribution warehouse to ensure that the customers' experience with Frasers Group is the best that it can be.

Essential skills include outstanding written and verbal communication, a client-focused approach and the ability to multitask under pressure.

Qualifications

Excellent written, verbal and presentation skills.
Passionate about providing exceptional customer service.
Excellent PC literacy and knowledge of Microsoft packages.

Responsibilities

Provide excellent and personable Customer Care to Frasers Group customers through all available channels.
Log, record and resolve customer contacts and issues in an efficient and professional manner.
Take ownership of customer contacts and complaints and liaise with various departments to reach best resolutions.
Promote best practice and recover potentially lost customers.
Support cross-functional collaboration with stores, couriers and distribution warehouse.