Casual Sales Assistant

Frasers; Maidstone; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Generous staff discount across Frasers

Career growth in retail group

Premium store environment

Training and development

Job summary

Frasers in Maidstone is seeking a Sales Advisor to deliver premium retail experiences. You’ll greet customers, offer styling advice, and guide purchases with warmth and expertise across the floor.

You’ll also support tills and departments, maintain visual standards, and participate in events to boost engagement. A genuine passion for luxury shopping and a customer‑first mindset are essential for success.

Qualifications

• Experience in retail or hospitality with a customer-first mindset.
• Confident and warm to build trust and lasting relationships.
• Genuine passion for delivering a luxury shopping experience.
• Target-driven approach with the drive to exceed sales goals.
• Team-first attitude, ready to support store colleagues when needed.

Responsibilities

• Greet and engage every customer with confidence and warmth from the moment they walk in.
• Offer first-contact solutions, directing to click-and-collect or checking stock.
• Provide styling advice and product recommendations through active listening and knowledge.
• Support tills or departments to keep the customer journey seamless.
• Maintain sharp visuals and stock through replenishment and stockroom upkeep.
• Participate in store events and activations and share feedback for improvement.
• Stay compliant with store procedures to support loss prevention.
• Follow health and safety standards at all times.
• Represent Frasers to the highest standard in service and presentation.

Skills

Customer-first mindset

Luxury shopping experience

Target-driven

Team-first attitude

Flexibility

Job description

Frasers is a dynamic and iconic retail destination, originally established in 1849 in Glasgow. Today, our stores are designed as inspirational spaces to explore, connect, and shop. Home to unrivalled fashion, beauty, accessories, homeware collections, and more. Rooted in Hugh Fraser's original vision, we combine heritage with innovation and exceptional service.

The Role: Sales Advisor

This is premium retail at its most personal. As a Sales Advisor at Frasers, you're the face of the brand, the trusted stylist, the reason customers come back. From a first impression at the door to a styling conversation across the floor, you'll create shopping experiences that feel considered, luxurious, and unmistakably Frasers.

What's In It For You

• Competitive paythat reflects what you bring
• Generous staff discountacross Frasers and all Frasers Group brands
• Career growthin a fast-paced, ambitious retail group
• A premium store environmentwith a customer-first culture
• Training and developmentto sharpen your craft and grow your career

Your Development

From day one, you’ll receive a full in-store induction. As you progress, you’ll have access to internal development pathways, including Supervisor and Management programmes and nationally recognised qualifications all of which support your growth within Frasers and the wider Frasers Group.

Job Description

What You'll Do

• Greet and engage every customer with confidence and warmth from the moment they walk in.
• Offer first-contact solutions, whether that's directing to click-and-collect or checking additional stock.
• Provide styling advice and product recommendations through active listening and strong product knowledge.
• Step in to support nearby tills or departments to keep the customer journey seamless.
• Keep visual presentation sharp and stock available through replenishment and stockroom upkeep.
• Get involved in store events and activations, and share feedback to keep us improving.
• Stay alert and compliant with store procedures to support loss prevention.
• Follow health and safety standards at all times.
• Represent Frasers to the highest standard, in service and in personal presentation.

Qualifications

What You'll Bring

• Relevant retail or hospitality experience and a customer-first mindset.
• Confidence and warmth that builds trust and lasting relationships.
• A genuine passion for delivering a luxury shopping experience.
• A target-driven approach and the drive to exceed sales goals.
• A team-first attitude, ready to support other areas of the store when needed.
• Flexibility, reliability, and adaptability in a fast-paced environment.

Additional Information

How We Work

Our values shape every shift, every conversation, every decision:

• Think Without Limits:Move fast, take bold action, and bring the team with you.
• Own It and Back Yourself:Take responsibility, master the basics, and drive results.
• Be Relevant:Stay connected to our people, our partners, and the planet.