Multichannel Customer Care Advisor

Colonial Group; Weymouth; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Staff discount 40%

Friends & family discounts

Private pension scheme

Virtual GP access

Life assurance from day one

Extra paid day off for birthday

Enhanced parental leave

Job summary

New Look Customer Care in Weymouth is seeking a Customer Care Advisor for a Mat Cover role through to November 2027. You will help customers across live chat, social media, email and voice, delivering our Care & Easy promise daily and supporting store teams.

You will contribute to a positive, proactive support environment, using your engaging personality to craft personalised responses and resolve queries at first contact where possible.

Qualifications

• Positive, happy disposition with some experience in a customer facing environment.
• Excellent all round communication skills.
• Able to balance customer and business needs.

Responsibilities

• Contribute to a fun and happy environment by doing your best for our customers every day and being an active member of the team.
• Use your engaging personality to create personalised responses to customer queries via live chat, social media, email and voice.
• Aim to resolve customer queries at the first point of contact, anticipating any additional questions your customers may have wherever possible.
• Understand New Look processes and policies but recognise when you need to go over and above them in order to retain a customer.
• Spot trends and serious/sensitive issues and escalated as appropriate.

Job description

New Look Customer Care in Weymouth is seeking a Customer Care Advisor for a Mat Cover role through to November 2027. You will help customers across live chat, social media, email and voice, delivering our Care & Easy promise daily and supporting store teams.

You will contribute to a positive, proactive support environment, using your engaging personality to craft personalised responses and resolve queries at first contact where possible.