Customer Care Pro: Live Chat, Social & Email

Colonial Group; Weymouth; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Staff discount 40%

Friends & family discounts

Private pension

Virtual GP access

Life assurance from day one

Extra paid day off on your birthday

Enhanced parental leave

Season ticket loan

Cycle2Work

Retail Trust partner

Fashion & Textile Children's Trust

Job summary

New Look is seeking enthusiastic Customer Care Advisors (Team Mates) in Weymouth to support customers via live chat, social media, email and voice. You’ll help customers with answers, maintain a friendly tone and represent the brand across multiple channels.

You’ll be encouraged to go the extra mile, deliver the Care & Easy promise, and contribute to a positive team environment while helping internal store teams as needed.

Qualifications

• Positive, happy disposition with some experience in a customer facing environment, not necessarily contact centre
• Genuinely passionate about working with people; customers and colleagues
• Willingness to put customers first coupled with the ability to balance customer and business needs
• Able to focus on what can be done rather than what can’t be done
• Excellent all round communication skills
• High energy levels with the ability to work under pressure and to tight deadlines
• Able to build positive and constructive relationships with key stakeholders
• PC literate

Responsibilities

• Contribute to a fun and happy environment by doing your best for our customers every day and being an active member of the team
• Use your engaging personality to create personalised responses to customer queries via live chat, social media, email and voice
• Treat our customers as your friends and make it easy for them the answers they need
• Understand New Look processes and policies but recognise when you need to go over and above them in order to retain a customer
• Aim to resolve customer queries at the first point of contact, anticipating any additional questions your customers may have wherever possible
• Spot trends and serious/sensitive issues and upscale as appropriate
• Take a genuine interest in customer feedback about the service you’ve personally provided and work with your Team Leader on any areas for improvement
• Share ideas and suggestions to management and positively challenge things that cause issues for our customers.

Job description

New Look is seeking enthusiastic Customer Care Advisors (Team Mates) in Weymouth to support customers via live chat, social media, email and voice. You’ll help customers with answers, maintain a friendly tone and represent the brand across multiple channels.

You’ll be encouraged to go the extra mile, deliver the Care & Easy promise, and contribute to a positive team environment while helping internal store teams as needed.