Customer Care Champion
New Look
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Benefits offered by this job
Job summary
New Look in Weymouth is seeking an enthusiastic Customer Care Advisor (Team Mate) to cover a mat leave until November 2027, delivering our Care & Easy promise across live chat, social media, email and voice. Youll contribute to a fun, supportive team, help customers, build relationships, and uphold our values; we offer discounts, life assurance, and flexible leave options.
Youll join a brand with 55+ years in fashion, focusing on customer-centric service and a positive company culture, with
Qualifications
- Experience in a customer facing environment.
- Ability to respond clearly and professionally across channels (live chat, social, email, voice).
- Passion for delivering great service and helping customers.
Responsibilities
- Contribute to a fun and happy environment by doing your best for our customers every day and being an active member of the team.
- Use your engaging personality to create personalised responses to customer queries via live chat, social media, email and voice.
- Treat our customers as friends and make it easy for them to get the answers they need.
- Understand New Look processes and policies but go above them to retain customers.
- Aim to resolve queries at first contact and anticipate additional questions.
Skills
Job description
New Look in Weymouth is seeking an enthusiastic Customer Care Advisor (Team Mate) to cover a mat leave until November 2027, delivering our Care & Easy promise across live chat, social media, email and voice. Youll contribute to a fun, supportive team, help customers, build relationships, and uphold our values; we offer discounts, life assurance, and flexible leave options.
Youll join a brand with 55+ years in fashion, focusing on customer-centric service and a positive company culture, with
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