Customer Service Representative Sureserve Compliance Electrical · Waltham Abbey Office ·

Sureserve Group; Greater London; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

24 days annual leave

Sureserve Benefits Hub

Virtual GP service

Employee assistance programme (EAP)

Bike2Work scheme

Job summary

Sureserve Group is hiring a Customer Service Representative in London (Waltham Abbey area) to deliver top-tier service across calls and emails. The role emphasizes appointment scheduling, administrative support, and handling feedback to improve ongoing service quality.

The successful candidate will contribute to a supportive team, uphold professional standards, and work a 40-hour week on a Monday-Friday basis. The position is permanent with a salary of £28,000 per annum.

Qualifications

• Previous experience in a customer focused role is preferred
• Experience in handling a high volume of customer queries
• Basic knowledge of appointment scheduling
• Previous experience within Repair & Maintenance Sector is preferred

Responsibilities

• Deliver exceptional customer service through inbound/outbound calls and email
• Manage appointments and coordinate scheduling to optimise service delivery
• Perform administrative duties to support field operations and service quality
• Handle compliments and complaints and resolve issues promptly
• Collect customer feedback to help improve the business’ overall service

Skills

Customer service

High volume inquiries

Appointment scheduling

Repair & Maintenance sector

Job description

Sureserve provide market leading compliance and energy services across the UK, with close to 5000 employees working from over 30 offices.

Sureserve is a trusted partner for housing associations, local authorities, and residents, delivering high-quality compliance and energy services. Our focus on energy efficiency, safe and compliant homes, and enhanced quality of life makes us a leader in the industry. With nationwide reach, regional expertise, and a commitment to excellent service, we are well-positioned to support our clients now and in the future.

The Customer Service Representative (CSR) is responsible for delivering exceptional customer service through multiple communication channels, including inbound and outbound phone calls and email correspondence. The role plays a vital part in ensuring customer satisfaction by managing appointments, performing administrative duties, handling compliments and complaints, and collecting valuable customer feedback to help improve the business’ overall service.

Why Join Us

You’ll be part of a supportive team that values expertise, reliability and great customer service. We offer a positive working environment, opportunities for development and the chance to make a meaningful impact, in the communities we serve.

Education, Experience and Qualifications:

• Previous experience in a customer focused role is preferred
• Experience in handling a high volume of customer queries
• Basic knowledge of appointment scheduling
• Previous experience within Repair & Maintenance Sector is preferred

Salary: £28,000 per annum

Location: Waltham Abbey, London, E4 7RW

Contract Type: Permanent

Working Hours: 40hrs per week

Working pattern: Monday-Friday

Benefits

• We offer a range of benefits designed to support your lifestyle whilst working for Sureserve and outside of work, some of these include:
• Competitive salary
• 24 days annual leave plus bank holidays
• Sureserve Benefits Hub, accessing over 1000’s retail discounts
• Virtual GP service, 24/7, 365 days, available for employees and your immediate family
• Employee assistance programme (EAP), available 24/7. 365 days, for employees and your immediate family
• Bike2Work scheme

In addition, the role offers

• Sureserve Benefits Hub, accessing over 1000’s retail discounts
• Virtual GP service, 24/7, 365 days, available for employees and your immediate family
• Employee assistance programme (EAP), available 24/7. 365 days, for employees and your immediate family
• Home & Electronics – salary sacrifice purchase scheme

Equal Opportunities

Sureserve is an equal opportunities employer, dedicated to nurturing a diverse and inclusive work environment. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.

Reasonable Adjustments

As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact [insert email address here]

Pre-employment Checks

Successful applicants will be subject to eligibility checks with a 3rd party, including the right to work in the UK and DBS checks.