Multichannel AI CRM Campaign Manager

DEPT®; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Hybrid work policy

26 days paid holiday

Private Medical Insurance

Pension scheme

Cycle to work

EV car scheme

Mental health resources

Season Ticket Loan

Job summary

DEPT® embedded within client teams is hiring a CRM/campaign specialist. You’ll drive end‑to‑end, multichannel campaigns across email, onsite, and app, using AI to personalise content and optimise performance.

Lead campaign plans, QA workflows, and data‑driven testing while collaborating with cross‑functional teams in a fast‑paced environment. A strong communicator with curiosity and initiative is ideal.

Qualifications

• Experience delivering multi‑channel marketing communications (email, push, onsite, in‑app).
• Hands‑on with AI tools and prompt workflows for content generation and personalisation.
• Understanding of B2C marketing, segmentation, and tracking logic.
• Excellent written and verbal communication, highly organised.

Responsibilities

• Translate propositions into end‑to‑end multi‑channel campaign plans across owned channels.
• Manage, build, and deploy CRM campaigns from briefing to post‑campaign analysis.
• Explore and apply AI tools to accelerate content generation and testing.
• Lead asset development across channels, ensuring brand consistency and rapid iteration.
• Collaborate with stakeholders to manage expectations and deadlines.
• Optimise personalisation and segmentation to maximise engagement and performance.
• Design, test, and analyse A/B frameworks and real‑time metrics.
• Troubleshoot campaign setups to ensure accurate data and timely delivery.

Skills

CRM campaigns

Campaign management

AI tools

Multichannel marketing

HTML/CSS basics

Data-driven

Communication

Stakeholder collaboration

Job description

DEPT® embedded within client teams is hiring a CRM/campaign specialist. You’ll drive end‑to‑end, multichannel campaigns across email, onsite, and app, using AI to personalise content and optimise performance.

Lead campaign plans, QA workflows, and data‑driven testing while collaborating with cross‑functional teams in a fast‑paced environment. A strong communicator with curiosity and initiative is ideal.