Campaign Operations Associate / CRM

Creideas; Greater London; On-site; GBP 92,000 - 120,000; Part time

Job summary

Creideas is seeking a Campaign Operations Associate to join its CRM Operations team in London. The role focuses on delivering, testing and optimising multichannel CRM campaigns to drive customer engagement and retention across the lifecycle.

You will collaborate with product, marketing, CX and support to ensure accurate data, rigorous testing and compliant execution. You will build, launch and optimise multichannel campaigns that inform and delight customers across the lifecycle, partnering with

Qualifications

• Bachelor's degree in marketing, business or related field.
• Experience executing email and CRM campaigns in regulated environments.
• Proficiency with Braze, Salesforce Marketing Cloud or MoEngage.
• Analytical skills with data interpretation and engagement metrics.

Responsibilities

• Build, schedule and QA multichannel CRM campaigns across email, push, in-app, SMS.
• Manage real-time communications and support squads in the CRM platform.
• Ensure data accuracy, audience integrity and consent settings for every send.
• Coordinate with product, marketing, CX and support to align briefs, timelines and reviews.
• Design and launch automated journeys using internal and approved external tools.
• Optimize campaigns through structured A/B and multivariate testing; monitor performance.
• Adhere to legal, compliance, risk and control requirements; secure approvals prior to launch.
• Deliver projects on time while following internal processes, documentation and playbooks.
• Create runbooks and capture learnings to scale best practices across teams.
• Build and maintain KPI dashboards, reporting and alerting for campaigns and channels.
• Support customer communications escalations and queries in partnership with Customer Support.
• Familiarity with building dashboards and alerts for campaign performance monitoring.
• Ideally, experience in retail banking or financial services but not compulsory.
• Experience working in agile, cross functional squads.
• Knowledge of deliverability, consent management and regional communications regulations.

Skills

CRM campaigns

Multichannel marketing

Data analysis

A/B testing

Stakeholder management

Campaign automation

Education

Bachelor's degree in marketing, business or related field

Tools

Braze

Salesforce Marketing Cloud

MoEngage

Job description

Campaign Operations Associate/ CRM / MarTech

12 month contract |Onsite, 5 days a week | London

£500 - £650 per day

Are you analytical minded and experienced with CRM and MarTech solutions? My client is seeking a Campaign Operations Associate to join their CRM Operations team.

In this role, you will deliver,testand optimise multichannel CRM campaigns to drive customer engagement and retention across the lifecycle.

You will be joining ahigh impactteam shaping customer lifecycle communications throughdata driven, multichannel CRM.You'llcollaborate across product, marketing, CX and support to delivertimely, relevant communications that deepen engagement.

As a Campaign Operations Associate in the CRM Operations team, you will build,launchand optimise multichannel campaigns that inform and delight customers across the lifecycle. You will partner closely with technical and nontechnical stakeholders to ensureaccuratedata, rigoroustestingand compliant execution.You'llthrive in a fastmoving, collaborative environment that values customer focus,simplicityand continuous learning.

Job responsibilities

• Build, schedule and QA multichannel CRM campaigns across email, push,in-app, SMS and customer notices.
• ManageRealtimecommunications and support squads with testing and execution in the CRM platform.
• Ensure data accuracy, audienceintegrityand consent settings for every send.
• Coordinate with product, marketing, CX, content and support to align briefs,timelinesand reviews.
• Design and launch automated,event triggeredjourneys using internal and approved external tools.
• Optimisecampaigns through structured A/B and multivariate testing;monitorperformance and deliverability.
• Adhere to legal, compliance, risk and controlrequirements,secure approvals prior to launch.
• Deliver projects on time while following internal processes,documentationand playbooks.
• Create runbooks and capture learnings to scale best practices across teams.
• Build and maintain KPI dashboards, reporting and alerting for campaigns and channels.
• Support customer communications escalations and queries in partnership with Customer Support.

Required qualifications,capabilitiesand skills

• Bachelor's degree in marketing, business or related field, or equivalent practical experience.
• Experience executing email and CRM campaigns in regulated environments.
• Proficiencywith an enterprise CRM/ESP platform (e.g., Braze, Salesforce Marketing Cloud,MoEngage).
• Analytical skills with attention to detail; ability tovalidatedata and interpret engagement metrics.
• Experience building automated,event triggeredjourneys and segmenting customer data.
• Demonstrated ability to manageend-to-endcampaign development and delivery in a fast paced setting.
• Familiarity with A/B testing design,executionand analysis for campaign optimization.
• Strong organization, stakeholdermanagementand written communication skills.

Required qualifications,capabilitiesand skills

• Ideally, experience in retail banking or financial services but not compulsary
• Experience working in agile,cross functionalsquads.
• Knowledge of deliverability, consentmanagementand regional communications regulations.
• Familiarity with building dashboards and alerts for campaign performance monitoring.