Multi-Unit Operations Leader — Drive Sales, Service & Culture

POPEYES UK CHICKEN & PIZZA LTD; Dutton; Vor Ort; GBP 50.000 - 75.000; Vollzeit

Benefits dieser Stelle

£5,000 car allowance

Company car scheme

Benefits platform, including gym/disc.

Career progression opportunities

Private healthcare

Life assurance

33 days annual leave

Birthday day off

Free chicken!

Zusammenfassung

Popeyes UK Chicken & Pizza Ltd is seeking an Operations Manager to lead multiple QSR locations, ensuring top-tier standards and a fun, guest-focused culture.

You’ll guide General Managers, drive sales and profit KPIs, uphold quality, service and hygiene, and implement robust operating policies across sites. This is a fast-paced, high-expectation role requiring strong leadership and a proven track record in multi-site hospitality.

Qualifikationen

• Strong experience and proven track record in a multi-site, hospitality business, ideally QSR or casual dining.
• Excellent organisational and problem solving abilities.
• Always leads by example, lives and breathes an epic guest experience and drives KPIs.
• Strong leadership and interpersonal skills with the ability to motivate and inspire.
• Extensive experience recruiting, developing and talent planning within your store teams.
• Demonstrated ability to analyse financial data and make sound business decisions.
• Knowledge of regulatory compliance and safety standards.

Aufgaben

• Oversee the daily operations of multiple locations, ensuring efficiency and profitability.
• Ensure compliance with all regulatory requirements and safety procedures.
• Build, develop and retain a high-performing team through recruitment, training, coaching and development, succession planning and leadership practices with company expectations.
• Put the customer first in everything you and your teams do, driving service and guest reviews/feedback.
• Ensure food quality standards uphold our ambition to be the most loved QSR brand.
• Collaborate with the Chicken HQ teams to gain the support and expertise you need to drive your store forward.
• Implement and maintain operational policies, procedures and standards across all locations.
• Monitor and analyse financial performance, budgeting and cost control measures.
• Drive continuous improvement initiatives to enhance operational effectiveness.

Kenntnisse

Leadership

People management

Customer focus

Budgeting/financial analysis

Recruitment & development

Jobbeschreibung

Popeyes UK Chicken & Pizza Ltd is seeking an Operations Manager to lead multiple QSR locations, ensuring top-tier standards and a fun, guest-focused culture.

You’ll guide General Managers, drive sales and profit KPIs, uphold quality, service and hygiene, and implement robust operating policies across sites. This is a fast-paced, high-expectation role requiring strong leadership and a proven track record in multi-site hospitality.