General Manager

SSP; Manchester; On-site; GBP 34,000 - 42,000; Full time

Benefits offered by this job

Discounted meal on shift

Colleague discount

Friends & Family discount

Life assurance

Wellbeing support

Apprenticeships

SIP

Digital GP access

Job summary

SSP is seeking a Multi-Unit General Manager for the Upper Crust brand at Manchester Piccadilly Station. You will lead teams across stores and a food production unit, driving exceptional service and operational excellence.

You’ll recruit, train and coach colleagues, develop your teams’ leadership capabilities, grow sales and maximise profit while ensuring safety and legal compliance. This role offers a competitive salary and a range of employee benefits.

Qualifications

• Experience leading multi-unit teams in retail/food service.
• Proven ability to drive sales and deliver strong customer service.
• Strong leadership and coaching skills.

Responsibilities

• Recruit and train the best people for your teams, ensuring capability to deliver above and beyond.
• Coach teams to be passionate and knowledgeable about products, building brand and service.
• Lead teams in driving trade activity to grow sales and maximise profit.
• Lead and build knowledge to deliver business Change Plans and resource planning.
• Ensure units comply with internal systems and safety standards.
• Build strong stakeholder relationships with clients and partners.

Skills

Leadership

People management

Customer service

Job description

Multi - Unit General Manager - Upper Crust @ Manchester Piccadilly Station

If you're passionate about food and travel, you've come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you're flying, taking a train, or just passing by, we have the best food and drink options for you.

As a General Manager, you'll be rewarded with a competitive salary of £38,000pa and enjoy:

• Discounted meal on shift
• Colleague discount - up to 50%
• Friends & Family discount up to 20% (T&C apply)
• Access to digital GPs, 24/7 helpline for you & family
• Wellbeing support and family friendly leave
• Variety of networks to support you, Neurodiversity, LGBTQ+ and many more
• Life assurance
• Apprenticeships and ongoing development opportunities
• Share incentive plan (SIP)

We're looking for an inspirational leader to lead our teams at our Upper Crust stores and food production unit . You'll have the opportunity to make a difference every day, as you lead your teams and businesses to deliver exceptional customer service and operational excellence.

• Recruit and train the best people for your teams, ensuring they have the capability to deliver above and beyond in their role by developing their operational and leadership skills.
• Coach your teams to be passionate and knowledgeable about the products in your units, building its brand and providing customers with the right range, quality, and service to ensure they keep coming back.
• Lead your teams in the driving of trade activity and use your expertise and knowledge to grow sales and maximise profit.
• Lead and build your teams knowledge to deliver and sustain business Change Plans and resource-planned activities ensuring that hours are worked when and where these would most benefit customers, and to identify and resolve root cause issues, with sustainable solutions and continual reviews.
• Ensure the units are in line with the guidance provided by internal systems.
• Build strong stakeholder management and trusted relationships and with our clients and partners.
• The safety of your colleagues is your top priority, and you ensure your units are always trading legally by coaching the team to use all security tools available to provide a safer place to work.

SSP are proud to be an equal opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.

Start the best part of your journey with us!