General Manager

SSP Group; Manchester; Hybrid; GBP 34,000 - 42,000; Full time

Benefits offered by this job

Discounted meal on shift

Colleague discount - up to 50%

Friends & Family discount up to 20% (T

Access to digital GPs

Wellbeing support and family friendly

Life assurance

Apprenticeships and ongoing developmen

Share incentive plan (SIP)

Job summary

SSP Group is seeking a General Manager for Upper Crust at Manchester Piccadilly Station. You will lead our Upper Crust stores and food production unit, driving exceptional customer service and operational excellence in a fast-paced travel environment.

You will recruit and develop teams, coach staff on product knowledge, grow sales, and ensure safety and compliance across units. SSP offers £38,000 per year plus benefits and development opportunities.

Responsibilities

• Recruit and train teams to deliver capable, brand-aligned service.
• Coach teams to be passionate about products and deliver quality service.
• Drive trade activity to grow sales and maximize profit.
• Plan hours to meet customer demand and resolve root causes.
• Ensure units comply with internal policies and safety tools.

Job description

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Multi - Unit General Manager - Upper Crust @ Manchester Piccadilly Station

If you're passionate about food and travel, you've come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you're flying, taking a train, or just passing by, we have the best food and drink options for you.

As a General Manager, you'll be rewarded with a competitive salary of £38,000pa and enjoy:

• Discounted meal on shift
• Colleague discount - up to 50%
• Friends & Family discount up to 20% (T&C apply)
• Access to digital GPs, 24/7 helpline for you & family
• Wellbeing support and family friendly leave
• Variety of networks to support you, Neurodiversity, LGBTQ+ and many more
• Life assurance
• Apprenticeships and ongoing development opportunities
• Share incentive plan (SIP)

We're looking for an inspirational leader to lead our teams at our Upper Crust stores and food production unit . You'll have the opportunity to make a difference every day, as you lead your teams and businesses to deliver exceptional customer service and operational excellence.

• Recruit and train the best people for your teams, ensuring they have the capability to deliver above and beyond in their role by developing their operational and leadership skills.
• Coach your teams to be passionate and knowledgeable about the products in your units, building its brand and providing customers with the right range, quality, and service to ensure they keep coming back.
• Lead your teams in the driving of trade activity and use your expertise and knowledge to grow sales and maximise profit.
• Lead and build your teams knowledge to deliver and sustain business Change Plans and resource-planned activities ensuring that hours are worked when and where these would most benefit customers, and to identify and resolve root cause issues, with sustainable solutions and continual reviews.
• Ensure the units are in line with the guidance provided by internal systems.
• Build strong stakeholder management and trusted relationships and with our clients and partners.
• The safety of your colleagues is your top priority, and you ensure your units are always trading legally by coaching the team to use all security tools available to provide a safer place to work.

SSP are proud to be an equal opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.

Start the best part of your journey with us!