Multi-Trade Technician

Southern Housing; England; On-site; GBP 28,000 - 42,000; Full time

Job summary

Southern Housing is seeking skilled Multi Traders to join our Direct Services team, delivering high-quality repairs and maintenance to residents. You will perform multi-trade tasks across homes, manage your workload, and strive for first-time fixes while keeping residents informed throughout the process.

This field-based role requires availability for an emergency 24-hour rota and a proven track record in repairs, with relevant trade qualifications and a clean driving licence. DBS checks apply.

Qualifications

• Experience in a Direct Labour Service or similar repairs environment with customer satisfaction at heart.
• Trade qualifications (City & Guilds or NVQ Level 2/3) or equivalent across multiple trades.
• Experience delivering repairs across different trades and strong health and safety knowledge.
• Ability to diagnose faults and achieve a first-time fix where possible.
• Excellent communication and interpersonal skills with residents, including vulnerable customers.
• Flexible, proactive mindset and willingness to work evenings/weekends with notice.
• Must hold a full UK driving licence with up to six points and two years driving experience.

Responsibilities

• Carrying out a wide range of repairs across our homes, including multi-trade tasks.
• Manage your own workload daily to meet service targets and first-time fix goals.
• Keep residents informed and ensure customer satisfaction throughout the repair process.
• Participate in a 24-hour emergency call out rota on a planned basis.

Skills

Direct Labour Service experience

Customer service focus

Teamwork

Effective communication

Flexible approach

Education

City & Guilds or NVQ Level 2 and/or Level 3 trades

Job description

We’re looking for skilled and versatile Multi Traders to join our Direct Services team, helping us deliver a high quality repairs and maintenance service to our residents.

Reporting to a Lead Technician, you’ll work within our Reactive Repairs service, carrying out a wide range of repairs across our homes. This will include multi trade tasks such as basic plumbing, carpentry, patch plastering, tiling, and other general maintenance works.

You’ll manage your own workload day to day, working efficiently to meet service targets and delivering work right first time. Customer satisfaction will be at the heart of everything you do, and you’ll ensure residents are kept informed throughout the repair process.

This is a field based role, and you’ll be required to take part in a 24 hour emergency call out rota on a fair and planned basis.

About You

• A proven track record of working within a Direct Labour Service or similar repairs environment, with customer satisfaction at the heart of service delivery
• Relevant trade qualifications (City & Guilds or NVQ Level 2 and/or Level 3) or equivalent experience across multiple trades
• Experience delivering a range of repairs and maintenance works across different trades
• Strong knowledge of health & safety legislation, building regulations and safe systems of work
• The ability to diagnose faults and deliver a ‘first time fix’ wherever possible
• Excellent communication and interpersonal skills, with the ability to work professionally with residents, including those who may be vulnerable
• A flexible, proactive approach and a strong ‘one team’ mindset
• Willingness to work evenings and/or weekends with reasonable notice and take part in a 24 hour emergency call out rota
• You[LB3.1] must hold a full UK driving licence with no more than six points and with no serious motoring offences in the last 10 years (i.e., CD, DD, DG, DR, IN, MR, TT). You must also have a minimum of two years driving experience. We will undertake driving licence checks on the successful candidate as part of our standard pre-employment checks process.

Successful candidates will be subject to a basic DBS check.

About The Team

You’ll be part of our Direct Services Reactive Repairs team, delivering a comprehensive repairs and maintenance service to our residents, including emergency, routine and responsive works.

Our teams work closely together to provide a responsive, efficient and high quality service, ensuring our homes remain safe, secure and comfortable. You’ll support colleagues to meet targets, maintain compliance and deliver excellent customer outcomes, with resident safety and satisfaction at the heart of everything we do.