Multi-Trade Technician

Southern Housing; Easthampstead; On-site; GBP 30,000 - 42,000; Full time

Job summary

Southern Housing is seeking skilled Multi Traders to join our Direct Services team. You will perform a wide range of repairs in residents’ homes, managing workloads efficiently and delivering first-time fixes.

The role is field-based with a 24-hour emergency call-out rota, and you will work collaboratively to ensure high resident satisfaction. You will hold relevant trade qualifications, have strong health & safety knowledge, and be able to diagnose faults while communicating clearly with

Qualifications

• Direct Labour Service or similar repairs environment experience with customer satisfaction at heart.
• Trade qualifications (City & Guilds or NVQ Level 2/3) or equivalent across trades.
• Experience delivering repairs across multiple trades.
• Strong knowledge of health and safety legislation and building regulations.
• Ability to diagnose faults and deliver a first-time fix where possible.
• Excellent communication and interpersonal skills with residents, including vulnerable individuals.
• Flexible, proactive approach and strong team mindset.
• Willingness to work evenings/weekends with notice and participate in 24-hour on-call rota.
• Full UK driving licence with ≤6 points and at least two years driving experience.
• Basic DBS checks will be required.

Responsibilities

• Carry out a wide range of repairs across our homes (multi-trade tasks).
• Manage your own workload day-to-day and meet service targets.
• Deliver work right first time and keep residents informed during the repair process.
• Participate in a 24-hour emergency call-out rota on a fair, planned basis.

Skills

Multi trade skills

Customer focus

Direct Labour knowledge

Health & safety

Fault diagnosis

Communication

Team player

Evenings/weekends willingness

UK driving licence

DBS check

Education

City & Guilds or NVQ Level 2/3

Job description

About The Role

We’re looking for skilled and versatile Multi Traders to join our Direct Services team, helping us deliver a high quality repairs and maintenance service to our residents.

Reporting to a Lead Technician, you’ll work within our Reactive Repairs service, carrying out a wide range of repairs across our homes. This will include multi trade tasks such as basic plumbing, carpentry, patch plastering, tiling, and other general maintenance works.

You’ll manage your own workload day to day, working efficiently to meet service targets and delivering work right first time. Customer satisfaction will be at the heart of everything you do, and you’ll ensure residents are kept informed throughout the repair process.

This is a field based role, and you’ll be required to take part in a 24 hour emergency call out rota on a fair and planned basis.

About you

You’re an experienced Multi Trader with a broad skillset and a strong customer focus. You’re confident working independently across a range of repairs, but also enjoy working as part of a team and supporting colleagues to deliver the best outcomes for residents.

You will need:

• A proven track record of working within a Direct Labour Service or similar repairs environment, with customer satisfaction at the heart of service delivery
• Relevant trade qualifications (City & Guilds or NVQ Level 2 and/or Level 3) or equivalent experience across multiple trades
• Experience delivering a range of repairs and maintenance works across different trades
• Strong knowledge of health & safety legislation, building regulations and safe systems of work
• The ability to diagnose faults and deliver a ‘first time fix’ wherever possible
• Excellent communication and interpersonal skills, with the ability to work professionally with residents, including those who may be vulnerable
• A flexible, proactive approach and a strong ‘one team’ mindset
• Willingness to work evenings and/or weekends with reasonable notice and take part in a 24 hour emergency call out rota
• You[LB3.1] must hold a full UK driving licence with no more than six points and with no serious motoring offences in the last 10 years (i.e., CD, DD, DG, DR, IN, MR, TT). You must also have a minimum of two years driving experience. We will undertake driving licence checks on the successful candidate as part of our standard pre-employment checks process.
• Successful candidates will be subject to a basic DBS check.

About the team

You’ll be part of our Direct Services Reactive Repairs team, delivering a comprehensive repairs and maintenance service to our residents, including emergency, routine and responsive works.

Our teams work closely together to provide a responsive, efficient and high quality service, ensuring our homes remain safe, secure and comfortable. You’ll support colleagues to meet targets, maintain compliance and deliver excellent customer outcomes, with resident safety and satisfaction at the heart of everything we do.

About Us

At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people’s lives.

A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.