Multi-Team Work Coordinator – Scheduling & Support

Liberty Group; Liverpool; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

23 days annual leave + bank holidays

GP access & wellbeing

Training & development

Job summary

Liberty Group in Liverpool is seeking a Business Support Administrator to coordinate and schedule works across multiple Heating & Compliance teams. You will prioritise appointments, manage changes, and support during peak periods to ensure service delivery across our client base.

The role requires strong organisational and communication skills, experience in scheduling or call handling, and the ability to work both independently and within a wider team. DBS checks may apply.

Qualifications

• Good level of education.
• Experience in scheduling, work coordination, planning or call handling roles.
• Ability to operate computerised database systems and scheduling software.
• Good knowledge of office systems and administrative processes.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a wider team.
• Strong organisational skills with the ability to manage multiple priorities.
• Demonstrate strong analytical skills and the ability to adapt to changing business needs.
• Flexible and proactive approach supporting different teams and workstreams.

Responsibilities

• Coordinate and schedule works across multiple Heating & Compliance teams, ensuring programmes are delivered effectively.
• Prioritise and schedule appointments, repairs, servicing, compliance activities and reinstatement works as required.
• Reschedule jobs that fall out of programme and proactively manage changing priorities.
• Support operational teams during periods of increased demand, absence, annual leave or changing business needs.
• Help us manage contract requirements across a diverse range of workstreams and clients.
• Handle customer and contractor calls, scheduling works and resolving queries efficiently.
• Validate jobs to ensure all relevant information and documentation is available prior to allocation.
• Build and maintain positive customer, client and stakeholder relationships.
• Ensure all regulatory and compliance information is accurately updated and logged in real time.
• Monitor work queues and provide updates to customers, engineers, supervisors and managers.
• Provide an efficient and flexible response to operational issues to maintain service delivery standards and contract performance targets.
• Work collaboratively across teams, adapting quickly to different processes, priorities and workloads.

Skills

Scheduling

Customer service

Administration

Analytical skills

Organisational skills

Communication

Independent worker

Education

Good level of education

Tools

Scheduling software

Database systems

Microsoft Office

Job description

Liberty Group in Liverpool is seeking a Business Support Administrator to coordinate and schedule works across multiple Heating & Compliance teams. You will prioritise appointments, manage changes, and support during peak periods to ensure service delivery across our client base.

The role requires strong organisational and communication skills, experience in scheduling or call handling, and the ability to work both independently and within a wider team. DBS checks may apply.