Business Support and Planning Coordinator

Complii; Bicester; On-site; GBP 25,000 - 34,000; Full time

Benefits offered by this job

Private healthcare

Employee assistance programme (24/7 MH

37.75 hours per week

Job summary

Zeta Compliance Services is seeking a Business Support & Planning Coordinator to plan, schedule and coordinate daily workloads for a UK-wide team of technicians.

You will book client visits, manage scheduling in our Labour Management System, and work with Commercial and Operations teams to meet deadlines and SLAs. The role suits an organised, proactive communicator who thrives in a fast-paced service environment.

Qualifications

• Excellent communication skills and IT literacy.
• Ability to plan, coordinate, and manage workload under pressure.
• Willingness to learn and work in a fast-paced service environment.

Responsibilities

• Plan, coordinate, and manage the daily workload of technicians across the UK.
• Maintain scheduling via Labour Management System and proactively booking client visits to deadlines.
• Collaborate with Commercial, Operations, and senior leadership to align field activity with goals.
• Provide responsive phone and email support to field-based staff.
• Champion continuous improvement and uphold Health & Safety policies.

Skills

Communication skills

IT literacy

Time management

Job description

We’re hiring a Business Support & Planning Coordinator to join our team at Zeta Compliance Services, based in Bicester.

You will be responsible for the effective planning, booking, and coordination of daily workloads for a team of technicians operating across multiple UK locations. Your role will ensure that resources are scheduled efficiently to support high-quality service delivery, meet commercial objectives, and satisfy operational requirements.

Proactive scheduling of all client visits will be a key part of your role, requiring a forward-thinking, organised approach to ensure timely service delivery. This is a role that demands initiative, attention to detail, and the ability to thrive in a fast-paced, service-driven environment. Your work ethic and willingness to learn is more important to us than experience so if you have great communications skills, are IT literate and enjoy a fast-paced working environment, feel free to apply.

What you receive for joining us:

• We’re offering a competitive salary, depending on experience, along with a strong package designed to support you both in and out of work.
• You’ll have access to private healthcare, an employee assistance programme including a 24/7 mental health helpline, to support your wellbeing.
• You’ll work 37.75hrs per week (Mon-Thur 8.45am-5.00pm, Fri 8.45am-4.00pm) and benefit from annual leave that increases by 2 days every two years of service, plus bank holidays.

Here’s a look at some of the things you’ll be doing:

• Plan, coordinate, and manage the daily workload of technicians across the UK, ensuring efficient allocation of internal and external resources based on location, skill set, and job requirements. Maintain accurate scheduling via the Labour Management System, proactively booking client visits in line with contractual deadlines and SLAs through both email and telephone communication
• Collaborate closely with Commercial, Operations, and senior leadership including the Head of Internal Operations and Head of Infield Service Delivery to ensure field activity aligns with divisional goals and business priorities. Regularly communicate to meet client expectations and elevate service or client issues promptly and appropriately
• Proactively manage client portals, review changes, and notify account managers as needed. Identify and resolve scheduling conflicts or capacity gaps to prevent service disruption. Provide responsive telephone and email support to field-based staff to ensure continuity of service
• Champion continuous business improvement, uphold company values as an internal and external ambassador, and comply with Health & Safety policies and safe working practices—reporting incidents or near misses in line with procedures and maintaining responsibility for safety within the work environment

Can you show experience in some of these areas:

• Are you an organised, self-driven individual, and equipped with strong work ethic and time management skills, with the ability to work independently or as part of a team and perform well under pressure?
• Are you personable and communicative, with a clear understanding of when to
• Demonstrates a strong sense of confidentiality and shows flexibility in working hours to meet both customer and business needs
• Experience in labour resourcing would be ideal

Do you see yourself reflected in the description above? We value candidates with diverse skill sets and will carefully consider all applicants.

Introducing our organisation:

Zeta Compliance Services is proud to be part of Complii, a leading organisation widely recognised for its commitment to providing unparalleled safety and regulatory compliance services. With specialised divisions focusing on Electrical, Fire, and Water services, we excel as an integrated provider. Trusted as compliance partners, we collaborate with clients in sectors such as Education, Health, Care Homes, Public Sector, Local Authority, Industry, Pharmaceutical, Hospitality, Leisure, Food & Beverage, Retail, and Media, to ensure risk reduction, safety improvement, and regulatory compliance