Multi-Team Scheduling Specialist (Business Support)

Liberty Gas Group; Liverpool; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

23 days annual leave + bank holidays

Health & Wellbeing: GP access, mental/

Training & Growth: professional dev

Job summary

Liberty Gas Group is seeking a Business Support Admin (Multi-Team Support) in Liverpool/Knowsley. This full-time role supports the Heating & Compliance department by coordinating and scheduling works, maintaining service delivery and stakeholder relationships.

You will prioritise appointments, manage changing priorities, and assist during peak demand periods. DBS checks are required at offer stage, with higher flexibility for various pre-employment checks.”

Qualifications

• Experience in scheduling, work coordination, planning or call handling roles.
• Ability to operate computerised database systems and scheduling software.
• Good knowledge of office systems and administrative processes.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a wider team.
• Strong organisational skills with the ability to manage multiple priorities.
• Demonstrate analytical skills and adaptability to changing business needs.
• Flexible and proactive approach supporting different teams.

Responsibilities

• Coordinate and schedule works across multiple Heating & Compliance teams, ensuring programmes are delivered effectively.
• Prioritise and schedule appointments, repairs, servicing, compliance activities and reinstatement works as required.
• Reschedule jobs that fall out of programme and proactively manage changing priorities.
• Support operational teams during periods of increased demand, absence, annual leave or changing business needs.
• Help manage contract requirements across a diverse range of workstreams and clients.
• Handle customer and contractor calls, scheduling works and resolving queries efficiently.
• Validate jobs to ensure all relevant information and documentation is available prior to allocation.
• Build and maintain positive customer, client and stakeholder relationships.
• Ensure regulatory and compliance information is updated and logged in real time.
• Monitor work queues and provide updates to customers, engineers, supervisors and managers.
• Provide an efficient and flexible response to operational issues to maintain service delivery standards and contract performance targets.
• Work collaboratively across teams, adapting quickly to different processes, priorities and workloads.

Education

Good level of education

Tools

Scheduling software

Computerised databases

Office systems

Job description

Liberty Gas Group is seeking a Business Support Admin (Multi-Team Support) in Liverpool/Knowsley. This full-time role supports the Heating & Compliance department by coordinating and scheduling works, maintaining service delivery and stakeholder relationships.

You will prioritise appointments, manage changing priorities, and assist during peak demand periods. DBS checks are required at offer stage, with higher flexibility for various pre-employment checks.”