Dynamic Multi-Team Work Coordinator – Heating & Compliance

Liberty Group; Liverpool; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Annual leave 23 days + bank holidays

24/7 GP access

Mental health support

Professional development

Job summary

Liberty Group in Liverpool/Knowsley is seeking a proactive Business Support Administrator to coordinate and schedule works across multiple Heating & Compliance teams. You will prioritise appointments, manage contracts, handle customer and contractor calls, and ensure accurate documentation and real-time updates.

This role offers 23 days annual leave, DBS check at offer stage, and ongoing development. You will build relationships with stakeholders and adapt to changing priorities to maintain

Qualifications

• This role requires experience in scheduling, work coordination, planning or call handling.
• Proficient with scheduling software and computerised databases.
• Good knowledge of standard office systems and processes.
• Excellent communication and customer service skills.
• Able to work independently and as part of a wider team.
• Strong organisational and analytical abilities.
• Flexible and proactive in supporting different teams.

Responsibilities

• Coordinate and schedule works across Heating & Compliance teams.
• Prioritise appointments, repairs and compliance activities.
• Reschedule jobs and adjust to changing priorities.
• Support operational teams during peak demand or staff absence.
• Help manage contracts across diverse workstreams and clients.
• Handle calls from customers and contractors and resolve queries.
• Validate jobs with complete information prior to allocation.
• Maintain positive relationships with customers, clients and stakeholders.
• Update regulatory and compliance information in real time.
• Monitor work queues and provide status updates to stakeholders.
• Collaborate across teams to adapt to different processes and workloads.

Skills

Communication

Customer service

Organisation

Analytical skills

Multi-priority management

Independence

Teamwork

Education

Good level of education

Tools

Scheduling software

Database systems

Office software

Job description

Liberty Group in Liverpool/Knowsley is seeking a proactive Business Support Administrator to coordinate and schedule works across multiple Heating & Compliance teams. You will prioritise appointments, manage contracts, handle customer and contractor calls, and ensure accurate documentation and real-time updates.

This role offers 23 days annual leave, DBS check at offer stage, and ongoing development. You will build relationships with stakeholders and adapt to changing priorities to maintain