Business Support Admin

Liberty Group; Liverpool; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Annual leave 23 days + bank holidays

24/7 GP access

Mental health support

Professional development

Job summary

Liberty Group in Liverpool/Knowsley is seeking a proactive Business Support Administrator to coordinate and schedule works across multiple Heating & Compliance teams. You will prioritise appointments, manage contracts, handle customer and contractor calls, and ensure accurate documentation and real-time updates.

This role offers 23 days annual leave, DBS check at offer stage, and ongoing development. You will build relationships with stakeholders and adapt to changing priorities to maintain

Qualifications

• This role requires experience in scheduling, work coordination, planning or call handling.
• Proficient with scheduling software and computerised databases.
• Good knowledge of standard office systems and processes.
• Excellent communication and customer service skills.
• Able to work independently and as part of a wider team.
• Strong organisational and analytical abilities.
• Flexible and proactive in supporting different teams.

Responsibilities

• Coordinate and schedule works across Heating & Compliance teams.
• Prioritise appointments, repairs and compliance activities.
• Reschedule jobs and adjust to changing priorities.
• Support operational teams during peak demand or staff absence.
• Help manage contracts across diverse workstreams and clients.
• Handle calls from customers and contractors and resolve queries.
• Validate jobs with complete information prior to allocation.
• Maintain positive relationships with customers, clients and stakeholders.
• Update regulatory and compliance information in real time.
• Monitor work queues and provide status updates to stakeholders.
• Collaborate across teams to adapt to different processes and workloads.

Skills

Communication

Customer service

Organisation

Analytical skills

Multi-priority management

Independence

Teamwork

Education

Good level of education

Tools

Scheduling software

Database systems

Office software

Job description

Business Support Admin(Multi-Team Support)

Liverpool/Knowsley
Full Time

We're looking for someone who thrives in a dynamic and fast-paced environment and enjoys variety in their role. As a Work Coordinator supporting multiple teams across our Heating & Compliance department, you'll play a vital role in ensuring work is planned, scheduled and delivered efficiently across a range of services.

This is an excellent opportunity for someone who is adaptable, highly organised and confident building relationships with a variety of stakeholders. No two days will be the same as you provide coordination support wherever it's needed most, helping teams maintain excellent service delivery for our customers and clients.

We Can Offer You:

• Work-Life Balance: 23 days annual leave + bank holidays, plus flexibility with overtime
• Health & Wellbeing: 24/7 GP access, mental health support, fitness programmes, and more
• Training & Growth: Ongoing professional development to keep you at the top of your game

Your Role as Our Business Support Administrator

• Coordinate and schedule works across multiple Heating & Compliance teams, ensuring programmes are delivered effectively.
• Prioritise and schedule appointments, repairs, servicing, compliance activities and reinstatement works as required.
• Reschedule jobs that fall out of programme and proactively manage changing priorities.
• Support operational teams during periods of increased demand, absence, annual leave or changing business needs.
• Help us manage contract requirements across a diverse range of workstreams and clients.
• Handle customer and contractor calls, scheduling works and resolving queries efficiently.
• Validate jobs to ensure all relevant information and documentation is available prior to allocation.
• Build and maintain positive customer, client and stakeholder relationships.
• Ensure all regulatory and compliance information is accurately updated and logged in real time.
• Monitor work queues and provide updates to customers, engineers, supervisors and managers.
• Provide an efficient and flexible response to operational issues to maintain service delivery standards and contract performance targets.
• Work collaboratively across teams, adapting quickly to different processes, priorities and workloads.

What We Need From You

• Good level of education.
• Previous experience in scheduling, work coordination, planning or call handling roles.
• Ability to operate computerised database systems and scheduling software.
• Good knowledge of office systems and administrative processes.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a wider team.
• Strong organisational skills with the ability to manage multiple priorities.
• Demonstrate strong analytical skills and the ability to adapt to changing business needs.
• A flexible and proactive approach, with confidence supporting different teams and workstreams.

Why Join Us?

This role offers a unique opportunity to develop a broad understanding of our Heating & Compliance operation while working alongside a range of experienced teams. You'll gain exposure to different services, build a diverse skillset, and become a key part of ensuring we continue to deliver outstanding service to our customers.

If you're adaptable, organised and enjoy working in a varied role where every day brings a new challenge, we'd love to hear from you.

Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.

To learn more about the checks included in this process, please click on the following link: National Security Vetting