Multi-Skilled Operative

Paradigm Housing Group; Welwyn Garden City; On-site; GBP 37,000 - 45,000; Full time

Benefits offered by this job

Hybrid working options

Generous pension scheme

Health cash plan

Volunteer days

Job summary

SettleParadigm is recruiting three Multi-Skilled Operatives to join our Repairs and Maintenance service. This is a predominantly field-based role, working in residents' homes across Hertfordshire, Bedfordshire and Buckinghamshire, with minimal office attendance.

You will carry out a wide range of repairs, installations and renewal works across multiple trades, delivering safe, high quality workmanship and positive resident outcomes.

Qualifications

• Experience in property maintenance, repairs or similar environment.
• Strong practical skills in plumbing, carpentry or multiple trades.
• Experience delivering high-quality, right-first-time repairs.

Responsibilities

• Carry out multi-trade repairs, renewals and installations across residential and communal areas.
• Complete responsive repairs, void property works, planned maintenance and follow-up tasks.
• Diagnose issues across multiple trades and determine effective repair solutions.
• Manage work orders and maintain accurate information throughout the day.

Skills

Property maintenance experience

Practical skills in multiple trades

Health and safety knowledge

Communication and customer service

Independent working

Education

City and Guilds or NVQ in a relevant trade

Tools

PDA/repair management systems

Mobile working tools

Job description

Multi-Skilled Operative x3

Location: Field-based across Hertfordshire, Bedfordshire and Buckinghamshire

Office base: Letchworth Garden City

Mileage: Van and fuel card provided for business use

Contract: Permanent

Hours: 40 per week, Monday to Friday

Salary: £41,327 + Excellent Benefits

Are you looking to join a growing, values-led organisation with a clear social purpose?

At SettleParadigm, we're proud to be the largest housing group in the region, managing over 30,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire.

Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising number of new affordable homes we build. Through our merger we've brought together shared values, skills and ambition, so we can build more affordable homes and make an even bigger difference in the communities we serve

If you're ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, we'd love to welcome you on our journey. Together, we're building a better future.

About the role

We are recruiting three Multi-Skilled Operatives to join our Repairs and Maintenance service. This is a predominantly field-based role, working in residents' homes and communities across Hertfordshire, Bedfordshire and Buckinghamshire. Office attendance is minimal and usually limited to one-to-ones, toolbox talks, training sessions and wider team meetings.

You will carry out a wide range of repairs, installations and renewal works across multiple trades, delivering safe, high quality workmanship and positive resident outcomes. You will work independently and as part of a wider team, using mobile technology to manage work orders, record updates and maintain accurate information throughout the day.

Key responsibilities:

• Carry out multi-trade repairs, renewals and installations across residential and communal areas
• Complete responsive repairs, void property works, planned maintenance and follow-up tasks
• Diagnose issues across multiple trades and determine effective repair solutions
• Complete adaptations and repairs linked to damp, mould and water ingress where plumbing defects contribute
• Manage work orders proactively, including follow‑on works, cancellations and changes in status
• Maintain van stock, record material usage and ensure efficient use of resources
• Communicate effectively with residents, keeping them informed of works and access requirements
• Ensure work areas are left safe, clean and tidy on completion
• Drive company vehicles safely and maintain them in a clean, roadworthy condition

Our expectations

• High-quality workmanship delivered consistently across all repair types
• Reduced defects, recalls and follow‑on works
• Positive customer satisfaction and strong right‑first‑time performance
• Efficient completion of works within agreed timescales
• Accurate and timely updates on PDA and systems
• Effective management of materials and van stock with minimal waste
• Strong compliance with health and safety and organisational policies
• Proactive identification and resolution of issues

What we're looking for

We are recruiting three new Multi‑Skilled Operatives, each bringing a different core strength to the team:

• One Multi‑Skilled Operative with a Plumbing bias
• One Multi‑Skilled Operative with a Carpentry bias
• One all‑round Multi‑Skilled Operative with broad experience across multiple trades

Regardless of your specialism, you will take pride in delivering excellent workmanship and outstanding customer service.

About you

Essential

• Experience working within property maintenance, repairs or a similar environment
• Strong practical skills in plumbing, carpentry or multiple trades
• Experience diagnosing and resolving repair issues
• Experience delivering high‑quality, right‑first‑time repairs
• Technical knowledge across multiple trades including carpentry, plumbing, groundworks, glazing, plastering, tiling and finishing trades
• Understanding of responsive repairs operations and service delivery standards
• Strong understanding of health and safety legislation and safe systems of work
• Good communication and customer service skills
• Ability to work independently and manage workload effectively
• Competent using PDAs, mobile working tools and repairs management systems
• City and Guilds or NVQ qualification in a relevant trade, or equivalent experience
• Full valid UK driving licence
• Experience working within social housing

Benefits

At SettleParadigm, we believe in creating an environment where our people feel valued, supported, and inspired to grow. Our comprehensive benefits and rewards package reflects this commitment.

• Annual salary: £41,327 per annum
• 25 days holiday, increasing with service, plus Christmas closure and buy options
• Generous pension scheme - up to 9.5% employer contribution via salary sacrifice
• Family‑friendly leave: Enhanced maternity, paternity, and adoption leave
• Health cash plan - claim up to £1,800 for everyday health costs (plus free kids' cover)
• Life cover and income protection
• Flexible working - hybrid options, modern offices, free parking & EV charging

And that's just the beginning! We're also thrilled to provide:

• Mental Health First Aiders available to support
• Car leasing via salary sacrifice (for permanent colleagues subject to conditions)
• Funded training, qualifications & apprenticeships
• 3 paid volunteering days in the local communities
• Peer‑recognition rewards platform
• Paid professional subscription (one per year)

Working Hours & Additional Pay

• 40 hours per week
• 08:00 - 17:00 Monday - Friday

Our Commitment

We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio‑economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups.

Accessibility and Adjustments

We are committed to providing reasonable adjustments throughout our recruitment process and we'll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required.

Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made.

Please ensure you fully answer the questions on the application form.

Closing Date

06.10.2026

We reserve the right to close this vacancy earlier than the closing date should we find a suitable candidate.