Multi Skilled Night Reception Team Member

Accor; Greater London; On-site; GBP 19,000 - 22,000; Full time

Benefits offered by this job

Free meals on duty

Uniforms provided

Accor F&B Discount

Accor Friends and Family Rates

Development Program

Additional holidays with service

Cycle to work

Eye Tests

Double paid Bank Holiday

28 days of holiday

Job summary

Accor's Ibis London Barking is seeking a Night Reception Team Member to join our front office and F&B driven team. Based in London Barking, you will greet guests, handle check-ins/outs, and deliver a warm, personalised service through the night.

You will work with a fabulous team, enjoy employee benefits such as meals on duty, uniforms, and Accor discounts. The role offers growth opportunities within Accor's hospitality network across brands and locations.

Qualifications

• Good interpersonal skills, guest oriented and service minded.
• Flexible with working hours is essential.
• Positive with a can-do attitude.

Responsibilities

• Welcomes guests with care and a personalised approach.
• Provide guests with a single point of contact throughout their stay.
• Be ready to assist at any stage of the guests stay, from welcome to farewell.
• Handle and resolve guest feedback efficiently and satisfactorily.
• Promoting company’s ALL loyalty programme.
• Prepare all the documents required for the day.

Skills

Good interpersonal skills

Flexible working hours

Positive can-do attitude

Job description

Company Description

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professionals and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitalityis a work of heart,
Join us and become a Heartist®.

Job Description

Ibis London Barking is looking for an enthusiastic person to join our team at the hotel. This position is for a Night Reception Team Member who the will work in our fabulous team, incorporating both Front Office and Food and Beverage duties in line with the business demands with great possibilities for growth within the company.

Ibis London Barking is home to 86 inviting guest bedrooms (complete with en suite power showers, 43' flat screen TV's and tea & coffee facilities), our affordable London hotel puts on a very good value hot & cold breakfast spread each morning, setting you up for even the busiest of days.

Are you an ambitious and looking to work in a fun, stimulating and engaging environment?

Qualifications

PROFILE / PERSONALITY

• Provide a friendly and personalised welcome for our guests
• Offer an attentive and personalised service
• Handle any comments made by guests and ensure follow-up
• Convey the image of the brand and the hotel

OVERVIEW OF DUTIES / MISSION

• You will have the ability to multi-task and have a proactive personality in this busy hands on role
• Welcomes guests as soon as they arrive with care and attention, with a personalised approach
• Provide guests with a single point of contact throughout their stay
• Be ready to assist at any stage of the guests stay, from welcome to farewell
• Handle and resolve any guest feedback and is able to handle them in the most efficient and satisfying manner
• Promoting company’s ALL loyalty programme
• Prepare all the documents required for the day

Required Skills and Experience for Night Reception Team Member

• Good interpersonal skills, guest oriented and service minded
• Flexible with working hours is essential
• Positive with a can-do attitude

  Additional Information

  Benefits

  £14.95 hourly rate

  Working with a fabulous team that are at the heart of the hotel

  Free meals on duty and uniforms provided

  Accor F&B Discount at any Accor Hotel Worldwide

  Accor Friends and Family Rates

  Accor Development Program

  Additional holidays with service

  Cycle to work scheme

  Eye Tests

  Double paid Bank Holiday

  28 days of holiday

  And more: recommend a friend scheme; Employee Advisory Service; etc.