South Wales Multi-Site Store Manager

WHSmith; Wales; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Competitive salary

Pension scheme

33 days holiday

Employee discounts

Employee Assistance Programme

Job summary

WH Smith in South Wales seeks a Multi-Site Store Manager to lead performance across InMotion and hospitality formats, driving sales and delivering a world-class customer experience. You will coach teams, tailor development plans, oversee HR processes, manage staffing and payroll, and ensure compliance across stores while keeping safety and brand standards at the forefront.

Join a supportive team and contribute to strategic projects shaping the UK Travel business with a focus on customer-first

Qualifications

• Proven ability to lead multiple stores across formats.
• Experience in retail leadership with a focus on people development.
• Strong communication and stakeholder management skills.

Responsibilities

• Fostering a positive, unified multi-store culture where teams work together to achieve business goals.
• Tailoring development and training plans for each store, nurturing strengths and potential within teams.
• Overseeing HR processes, ensuring all policies and procedures are followed with support from the ER team.
• Managing staffing profiles effectively, ensuring productivity is maximised while adhering to payroll budgets.
• Proactively managing shrinkage and food waste, particularly in high-risk areas like InMotion and hospitality.
• Coaching teams on key processes and ensuring a consistent customer journey through efficient execution.

Skills

People management

Leadership

Training & development

Payroll planning

Job description

WH Smith in South Wales seeks a Multi-Site Store Manager to lead performance across InMotion and hospitality formats, driving sales and delivering a world-class customer experience. You will coach teams, tailor development plans, oversee HR processes, manage staffing and payroll, and ensure compliance across stores while keeping safety and brand standards at the forefront.

Join a supportive team and contribute to strategic projects shaping the UK Travel business with a focus on customer-first